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Ulasan tentang The Jay, Autograph Collection

4 out of 5
The Jay, Autograph Collection
433 Clay St, San Francisco, CA

Ulasan

9.8

Luar Biasa

Penilaian 10 - Cemerlang. 60 daripada 67 ulasan" "
Penilaian 8 - Baik. 4 daripada 67 ulasan" "
Penilaian 6 - Boleh diterima. 2 daripada 67 ulasan" "
Penilaian 4 - Lemah. 1 daripada 67 ulasan" "
Penilaian 2 - Teruk. 0 daripada 67 ulasan" "

10/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

9.4/10

Kemudahan

10/10

Keadaan hartanah & kemudahan

9.4/10

Mesra alam

Ulasan

10/10 Cemerlang

Katharine

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The decor and design of this hotel was perfection!
Menginap 2 malam pada Apr 2024
Respons daripada Hotel Management pada 10 Mei 2024
Thank you for sharing your positive experience with us and your fellow travelers, Katharine. We’re thrilled to hear you enjoyed our unique style and atmosphere. We look forward to hosting you again the next time your travels bring you back to San Francisco!

10/10 Cemerlang

Ali, los angeles

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great hotel, friendly and helpful staff! Thank you to the staff! Will definitely stay here again when back in SF
Menginap 3 malam pada Apr 2024
Respons daripada Hotel Management pada 22 Apr 2024
Thank you for sharing your experience with us and your fellow travelers, Ali! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to San Francisco!

10/10 Cemerlang

Ira

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great, but they needed a desk in the room.
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Management pada 22 Apr 2024
Thank you for the great feedback you have provided, Ira. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism and will consistently work towards meeting that expectation we proudly set amongst all our guests. Thank you again for your review and we look forward to welcoming you back in the future!

10/10 Cemerlang

Gertrude

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was beautiful
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Management pada 16 Apr 2024
Thank you for taking a moment to provide feedback from your recent stay, Gertrude. We are delighted to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you come back to the area.

4/10 Lemah

Mali

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Management pada 10 Apr 2024
Thank you for taking the time to share your rating with us, Mali. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to San Francisco.

10/10 Cemerlang

Daisy, Napa

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Beautiful property! Clean and modern.
Menginap 2 malam pada Mac 2024
Respons daripada Hotel Management pada 10 Apr 2024
Thank you for taking the time to review our hotel, Daisy. It was a pleasure to welcome you as our guest and we’re elated that you enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Cemerlang

Jerry Hernandez

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Was everything I expected and more. I stayed before and after the renovations and the property differences now, are night and day. Staff was very friendly and helpful. Hotel room was incredible, stayed in the luxury suite and it felt as such. Hotel has it all that you want, aesthetic, class, convenience. You really get the city experience here.
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Management pada 10 Apr 2024
Thank you for taking a moment to share your experience from your recent stay with us, Jerry. We appreciate your continued loyalty to our property before and after the renovation process and are delighted that staff continuously provides you top-notch customer service! Rest assured we will celebrate with them on your behalf. See you again soon!

6/10 Boleh diterima

Danielle

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Management pada 10 Apr 2024
Thank you for taking the time to rate our property, Danielle. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Cemerlang

Cavan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
11/10 would stay again!
Menginap 3 malam pada Mac 2024
Respons daripada Hotel Management pada 3 Apr 2024
Thank you for providing feedback from your recent stay, Cavan. We are pleased to hear that you had a fantastic stay here in San Francisco! See you again soon!

10/10 Cemerlang

Stephanie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Absolutely amazing
Menginap 1 malam pada Mac 2024
Respons daripada Hotel Management pada 26 Mac 2024
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.

10/10 Cemerlang

caleb

Clean modern nice
Menginap 1 malam pada Mac 2024
Respons daripada Hotel Management pada 26 Mac 2024
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Cemerlang

Patsy

Menginap 3 malam pada Mac 2024
Respons daripada Hotel Management pada 5 Apr 2024
Thank you so much for the 5 out of 5-star rating, Patsy! We look forward to hosting you again soon!

10/10 Cemerlang

Edward

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super convenient to the Embarcadero
Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!

10/10 Cemerlang

Olga

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great modern place! Thank you for the hospitality x
Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

8/10 Baik

Mike

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Cemerlang

Mitchell

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful. Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
Menginap 2 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!

10/10 Cemerlang

Suhyun

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!

10/10 Cemerlang

EMMA

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Magnifique
Magnifique hôtel ! Chambre magnifique, très calme, décorée avec goût, très propre. Literie excellente, équipements de qualité. Très bon accueil.
Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for taking the time to review our hotel, Emma. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Cemerlang

Le-Quyen

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All staff were super nice and very helpful Will love to stay here again next time I am in town.
Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 14 Mac 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.

10/10 Cemerlang

MICHAEL

Menginap 1 malam pada Feb 2024
Respons daripada Hotel Management pada 20 Mac 2024
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.

10/10 Cemerlang

Gregory

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
Menginap 1 malam pada Feb 2024
Respons daripada Amber Lopez pada 7 Feb 2024
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Baik

Patrick

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Valet parking disorganized and very expensive.
Menginap 2 malam pada Jan 2024
Respons daripada Amber Lopez pada 31 Jan 2024
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.

10/10 Cemerlang

Riley

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Amber Lopez pada 31 Jan 2024
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

damini

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great experience, hospitality and food all over 5 star.
Menginap 1 malam pada Jan 2024
Respons daripada Amber Lopez pada 29 Jan 2024
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Jenni

Menginap 2 malam pada Jan 2024
Respons daripada The Jay Hotel pada 21 Jan 2024
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Christine

Menginap 1 malam pada Jan 2024
Respons daripada The Jay Hotel pada 17 Jan 2024
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Baik

Gudrun

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Lovely hotel. Rooms were new and clean. The equipment in the hotel gym was far above average. The only disappointment was the hotel breakfast - the eggs were swimming in a puddle of grease and nothing was flavorful. Still, I give this 4 stars because the rooms and interior were great.
Menginap 1 malam pada Jan 2024
Respons daripada Britt Johnson pada 14 Jan 2024
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel

10/10 Cemerlang

Feyza

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Perfekt!
Schönstes Hotel in dem wir je geblieben sind. Die Mitarbeiter sind super freundlich, die Zimmer waren sehr sauber. Alles war perfekt es gibt nichts zu bemängeln.
Menginap 2 malam pada Jan 2024
Respons daripada The Jay Hotel pada 10 Jan 2024
Dear Ms. Feyza, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Karmyna

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful property.
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 10 Jan 2024
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada The Jay Hotel pada 10 Jan 2024
Greetings, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Diana

Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Dear Ms. Diana, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Shante

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Dear Ms. Shante, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

rosanna, San Leandro

Menginap 2 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Alexander J.

Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Dear Mr. Alexander, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Emanuel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 24 Dis 2023
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Gwen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 23 Dis 2023
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Donald

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I loved this property. It is beautiful. The surrounding areas are great. The dining room service was very slow and that is my only complaint.
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Karen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Emily, Kensington

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was very recently renovated. Everything was new, modern and very clean. Service was excellent and friendly. Room was large, bed was comfortable and view was terrific.
Menginap 2 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

patrick

Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 8 Jan 2024
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Nil

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Paul

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Perry

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
front desk should keep some cash
Awkward that the front desk does not have any cash - I wanted to break a $50 bill for tips to housekeepers but was unable to do so
Menginap 3 malam pada Dis 2023
Respons daripada The Jay Autograph Collection pada 22 Dis 2023
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.

10/10 Cemerlang

Sauline

Respons daripada Amber Lopez pada 7 Feb 2024
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Hotel Management pada 13 Dis 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Cemerlang

michael

Menginap 1 malam pada Dis 2023
Respons daripada The Jay Hotel pada 6 Dis 2023
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Cemerlang

Kathya

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Okt 2023
Respons daripada The Jay Hotel pada 6 Dis 2023
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!