8/10 Baik
Alessandra
Mengembara bersama pasangan
22 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We booked on a busy weekend. I’ve called and spoke to many representatives regarding checking in early, they can’t guarantee it. When we arrived it was 2:30 and check in is 3:00. They said everyone else is trying to check in early as well and it is a busy weekend due to a big event. I ended up not being able to check in until 3:10 and didn’t get up to my room close to 3:30 (after going over all the formalities etc). I ended up being late for my event that started at 5pm. This is why I did not rate it a 5 star. On top of that, I had requested the late check out as well and they informed me I needed to be a member to get the complimentary late check out. At the time of my booking weeks before, when I was inquiring about the early check in, the reps were saying just make sure you have membership, we will note your request etc so being a member was already established. When I arrived they needed to confirm because it didn’t show on their end, which held me up downstairs when I was already wanting to go up and get dressed for my event. Otherwise, nice hotel. Staff were overwhelmed with the busy weekend and it showed.
Alessandra
Menginap 1 malam pada Apr 2026