4/10 Lemah
Zachary
22 Jun 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Arrived in room, the lights didn’t turn on. I tried many lights and they didn’t work. Some didn’t even have bulbs in them. Only the bathroom and a small dingy corner wall light came on. When they did, I noticed a baby roach run into the bathroom. I checked the rest of the room. There was a cigarette burn mark through the sheet of my bed. I turned on the tv and it wasnt set to operate without messing a lot with the settings. I called the front desk to assist with these issues. They managed to get some lights working and get the tv properly working. Good. But it should have all been prepared for my stay. When I mentioned all these extra issues from roach to the cigarette burn mark, he said they will change the sheets in the morning for the next guest… not now for me. He didn’t care to do anything about the roach situation. He never apologized and left. The next morning, I used the bathroom. I noticed the toilet paper holder was broken so they just keep the roll on the toilet. This is a cheap fix so I hope they care enough to fix it. There were beard hairs from the last guest around the sink and towels. Then, I grabbed the shampoo container provided. It had brown/red colored filth on it and was totally empty. They seemed to let the dirty last bottle from the last guest remain for me to finished the last couple drops of, or just didn’t pay enough attention. I addressed all these points to the front desk in the morning at checkout. I just got an OK. No apology or anything. No care
Zachary
Menginap 1 malam pada Jun 2025