4/10 Poor
Christine
Travelled with family
31 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The probably listed from reviews, three stars. How this happened is beyond me. I booked two rooms one with two separate beds. The reception said there is one room with one bed and one child’s bed. I said that fine and paid. Went to the room and it was one beds. Went back in to correct it and she said says you booked two rooms with one bed. Not the case, even she said one room with two separate beds. I said ant the room with the two separate beds and she charged me an inconvenience fee of $30.
The rooms were very subpar at best, old lighting poor window treatment and the bathroom not very clean. The scary thing is the lighting in the hall ways and by the elevator was dark and lights were off. You can find a light switch and turn on the very low lights gets and a few minutes lighter they turn off. My granddaughter didn’t feel safe.
This place is an older hotel that’s poorly and cheaply restored and not worth staying at. Not for families. The two stars is for the breakfast which was fine.
When I wanted to complain to the manager he turned away and went to his office to let the front girl to handle my issue. Hotel get a ‘0’ and the breakfast a 2. For a man wanting a no fuss place and doesn’t care about service, this might work for you, but not me and my family.
Christine
Stayed 1 night in May 2024