Skip to main content

Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property
Travelers find a refreshing retreat in the heart of the business district, where outdoor pool relaxation meets efficient express check-out for busy schedules

Choose dates to view prices

Urban Lounge Sleepery, in the business district, offers an outdoor pool for post-meeting relaxation. Guests enjoy free in-room WiFi, breakfast options, attentive staff, and express check-out service.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Housekeeping
The current price is RM211
RM243 total
includes taxes & fees
13 Apr - 14 Apr

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Queen Bed with Shared bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Queen Bed with Shared bathroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Queen Studio + 1 Single & Ensuite bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Twin Studio (2 Queen Beds) & Ensuite bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + Sofabed + Bunk with Shared bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Queen + Sofabed + Bunk with Shared bathroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Single room with Shared bathroom

Laptop workspace, free cots/infant beds, free WiFi, bed sheets

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Rotorua, Urban Lounge Sleepery, SureStay Collection by BW is in the city centre. Eat Street and Rotorua Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Whakarewarewa Thermal Reserve and Rainbow Springs Kiwi Wildlife Park. Skyline Rotorua and Lakes Performing Arts Centre are also worth visiting. Spend some time exploring the area's activities, including hot springs. Visit our Rotorua travel guide
Map
1286 Arawa St, Rotorua, Bay of Plenty, 3010

What's nearby

  • Eat Street
    Eat Street
    5 min walk - 0.4 km
  • Tamaki Maori Village
    Tamaki Maori Village
    10 min walk - 0.8 km
  • Rotorua Night Market
    5 min walk - 0.4 km
  • Rotorua i-SITE Visitor Centre
    6 min walk - 0.6 km
  • Rotorua Central Mall
    10 min walk - 0.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional)
    14 min drive

Restaurants

  • Poco.
    4 min walk
  • Thai Central Restaurant Rotorua
    6 min walk
  • Pig & Whistle
    5 min walk
  • Atticus Finch
    6 min walk
  • Fat Dog Cafe & Bar
    5 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

Hotel near Skyline Rotorua
Urban Lounge Sleepery, SureStay Collection by BW provides everything that you need. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Breakfast (surcharge), self-parking (surcharge) and express check-out
  • Smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Urban Lounge Sleepery, SureStay Collection by BW have perks, such as private pools and laptop-friendly workspaces, as well as amenities, such as free WiFi.
Extra amenities include:
  • Heating and portable fans
  • Free toiletries and hairdryers
  • Fenced pool, free infant beds and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Desk, free WiFi, bed sheets
Marsden Stay Rotorua
  • Pool
  • Parking included
  • Free Wi-Fi
7.6 out of 10, Good, 331 reviews
The price is RM184
RM212 total
includes taxes & fees
16 Apr - 17 Apr
Marsden Stay Rotorua
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (NZD 10 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV
  • Fenced private pool

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: from approximately NZD 15.00 per person
  • Uncovered self-parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Frequently asked questions

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 7:00 PM.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on 13 Apr 2026 start from RM211, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Lounge Sleepery, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking at Urban Lounge Sleepery, SureStay Collection by BW?

Self-parking is available for NZD 10 per night.

What time is check-in at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Urban Lounge Sleepery, SureStay Collection by BW located?

Located in Inner City, this hotel is within a 10-minute walk of Kuirau Park, Eat Street and Rotorua Night Market. Lakes Performing Arts Centre and Sir Howard Morrison Performing Arts Centre are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Urban Lounge Sleepery, SureStay Collection by BW Reviews

8.0

Very good

8.6

Cleanliness

8.0

Amenities

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 50 out of 125 reviews
Rating 8 - Good. 43 out of 125 reviews
Rating 6 - Okay. 19 out of 125 reviews
Rating 4 - Poor. 4 out of 125 reviews
Rating 2 - Terrible. 9 out of 125 reviews

Reviews

Verified

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness
Clean room. Interesting set up but clean large room. Very much appreciated.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

fumi

写真を見てベッドが3台あったので予約しましたが、写真とは違った部屋で狭くベッドも2台しか無かったです。
Stayed 1 night in Feb 2026
Verified

8/10 Good

Claude-Andre

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Shreya

Disliked: Cleanliness, amenities, property conditions & facilities
No staff support at all. No elevator with 50 lb bags. Could not get them up. Rooms had no AC, I almost passed out. Felt like a furnace. I would like a refund.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty, the bathroom was not worling properly, expensive for what it is. It should be 2 stars instead of 3 superior as them claim.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Küche war gut ausgestattet, der Wasserkocher war allerdings defekt. Das Zimmer war sehr sauber. Die Lage ist perfekt, alles fußläufig erreichbar.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Bradley

Liked: Cleanliness, amenities
The door did not shut properly and had to be slammed closed to make it close. Which made our neighbours rather upset Shen we arrived after midnight from our night kayaking tour.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alfie

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was way bigger than I was expecting, and really clean and comfortable. I loved having the balcony access but really pay attention to the sign they have on the wall in the room that warns you about the tiny flies that come in because that is no joke! The first night, I left the doors open a little longer than I probably should have and I was sleeping with flies for the rest of my stay! Very much my own fault though, so this is just a warning! The pool was great, I only dipped my toes in on a very hot day but it was so nice to have it there. Also really recommend the BBQ restaurant next door, and Kuirau Park across the road, especially for the free thermal foot spa!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Aud

Liked: Cleanliness, staff & service, amenities
Rent og hyggelig betjening
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ngawai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, very good, would have been excellent with a elevator as my mother inlaw had be very cautious going up and down
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Mitsuo

Check in and check out were completed fully online, which was useful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Triina

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, amenities, property conditions & facilities
it was very good. the room, kitchen, shared shower was all good and clean. it is close from the center and a park with free hot springs for foot. glad that i stayed here.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Jess

Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Ashton

Disliked: Cleanliness, property conditions & facilities
Was loud being next to pub/ restaurant, no yea towels to dry dishes poor water pressure. Would not recommend staying there .
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Like swimming pool
Stayed 1 night in Jul 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, but the guest don't know to speek quiet
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Sarah

Liked: Cleanliness
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025