Hotel Dekat Roper Performing Arts Center

"Beautifully restored and maintained property. Thoughtful touches all around. Nice room sizes and beautiful bath finishes with intricate heated floors. Staff were all pleasant, professional and accommodating. Great stay in a super convenient location. Highly recommended. "

"I cant suggest this hotel. My husband and travel a lot for work and pleasure. The Autograph collection of hotels usually provides a higher level of customer service and a bit of luxury. Sorry to say, the Glass Light in Norfolk is not it. The woman at the desk during checkin was unfriendly and when she assigned us to a second floor room, I asked the chances for one on a higher floor. She immediately got defensive and said the other rooms were not clean yet. When I asked if they would be ready...

"From the restaurants to the room and the employees. Everything was exceptional "

"Great central location."

"The pool heat was broken. The hot tub had no water. 1 of 2 elevators broken. HVAC system was broken. The room was okay."

"The air conditioing did not work the three nights we stayed. After asking the fromt desk three times for maintenance to come to the room, we found out it was a larger issue for multiple guests, but no real solutions. Maintenance never came to the room. No offer to move us to a room with working a/c or a break on the room cost. "

"The room was clean and spacious. The fitness center had 3 pieces of high end cardio equipment, no real weights. Unfortunately the breakfast was not suitable for a diabetic or anyone monitoring their sugar intake . We had an efficiency room that was not stocked with ANY utensils or cooking apparatus. "

"Room was clean but property needs an upgrade. I was charged for something none of the staff could explain. "

"The room smelled like cigarettes from time to time. The toilet paper holder was broken. The shower had what looked like rusty from the overflow drain to the regular drain. The shower faucet was leaking. The bathroom door wouldn't close. The ceiling light in the main area was flickering. "

"The property is located in an excellent location. The staff is very friendly and attentive. Hotel is very well maintained and the room was kept spotless."

"Everything worked ha no problems getting in my room at all its was quicker this time around "

"Standard Rm does not come with refrigerator or microwave would have been nice to know prior to getting there or booking "

"The rooms were terrible. 1st room on second floor had bed bugs! 2nd room on 1st had dirty sheets and poor water pressure, barely came out! 3rd room dirty shower and hole in wall. Connection room very loud, staff did nothing about it until 4am on second stay. Side door was not secured. Can get in without a key, door just opened. WILL NEVER STAY OR RECOMMEND THIS PLACE WVR AGAIN !!!!!!!"

"Wouldn’t recommend staying more than a night or two. Uncomfortable bed and not well cleaned bathrooms made me feel less than satisfied with my stay. Staff was still helpful though."

"If I could give it a -100000 I would. I immediately checked out the moment I checked in. This hotel is horrible. It’s so old and outdated. The floors have so many soft spots. Sheets not clean. Bathroom is disgusting. Save ur money. Sleep in your car."

"Smelled like pot in all the hallways. Room wasn’t as bad. Otherwise clean and nice enough. "

"Bath towel request took all day. From 9:00 a.m. 4:45 p.m. The staff was not friendly walking up and down the hall late at night shouting on the telephone while exercising. Breakfast was lacking. Food pans were empty and cleaned where there never was any breakfast meats or potatoes. Just watered down eggs. Did not use Wi-Fi. Mattress was lumpy and bumpy. When you sat on it you bounced up and down. Metal bed frame sticking out from under the bottom of the mattress. I would never stay there again...