Roebuck hotels from RM253

"Receptionist was terrible breakfast was average same for the room . Would look else where if visiting the area again "

"The breakfast items were adequate--nothing exceptional. Parking was good !!!"

"It was good other then getting woke up by the fire alarm "

"trim needs updated around front desk and breakfast area."

"Great room, very clean. Close to what we needed the stay for."

"This is the worst experience I’ve ever encountered in all my travels. Upon our arrival we found no one at the front desk and a gate pulled down to cover the window. There was a sign on the counter that read, “For after-hours check-in assistance, simply dial 500 from the lobby phone. A team member will be with you shortly.” Another sign stated Front Desk 24 hrs 7 days a week. That was quite simply a lie. After multiple attempts calling the number, there was no answer and no one ever came. Someone that was passing through told us the staff lives there so they should be around. Nevertheless, no one ever answered and we were forced to leave to find another hotel. It is bad enough that we had to drive around looking for a place to spend the night, but when we requested a refund, the hotel refused because of their “cancellation policy”. Wait, we didn’t cancel, they didn’t fulfill their obligation to provide what was paid for. Moreover, there were still rooms available, so they weren’t sold out. We paid for a hotel room, that cost them nothing. They obviously care more about taking unearned money than building a legitimate business. Their response speaks for itself; this is a shady and second rate hotel. I will never trust WoodSpring Suites or Choice Hotels again. Buyer beware. Expedia was also no help, so we will be deleting our accounts with Expedia as well. Why use Expedia when they do not provide any protection or benefit and we can get the same or better deals elsewhere."

"The staff was polite, helpful and friendly, he tried to help us by changing our room several times, one room we walked in and there was a roach crawling across the bed, the next room we tried the was a bed bug on the bed, sheets didn’t look clean and the window was broken and open, the third room was ok just a dead roach on the wall and the smell of drugs throughout the hallway smh!! By this time I was done and me and my family went to stay with other family for the night "

"The room did not match the pictures. It was fine but in need of an update. The staff was very friendly."

"Although this is an exceptional property to stay at as far as cleanliness and great scenery, this time around service wasn’t as great as it usually has been, and they’ve taken away the full continental breakfast that was one of the major amenities that this hotel offered. Also the friendliness of the staff just wasn’t there like it always has been. "