Hyatt House Richmond / Short Pump

Property class: 3

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
A short walk from Short Pump Town Center, Hyatt House Richmond / Short Pump provides a free breakfast buffet, a corner/local shop and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities, such as a firepit and dry cleaning/laundry services.
The current price is RM517
RM602 total
includes taxes & fees
4 Oct - 5 Oct

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Accessible King Studio Bathtub

A neatly made bed with a dark headboard, two bedside lamps, and a wooden nightstand with a phone.

Accessible King Studio Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a large bed, a nightstand, a lamp, a framed picture on the wall, and a view of the bathroom.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

A hotel room with a bed, a nightstand with a lamp, a painting of a landscape, a bathroom with a shower, and a mirror.

Deluxe Suite, 1 Bedroom, Kitchen

8.2 out of 10
Very good
(28 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A compact kitchen with a refrigerator, microwave, coffee maker, and dishwasher.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(96 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a window.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Suite, Corner

A hotel room with a large bed, a flat-screen TV, a dresser, and two bedside lamps.

Executive Suite, Corner

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

A neatly made bed with a headboard, two bedside tables with lamps, and a large window with blinds.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for One-Bedroom King Room

A hotel room with a large bed, two bedside tables with lamps, a window with a view, and a dark-colored headboard.

One-Bedroom King Room

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Corner (Fitness)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Corner (Hollywood)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the area

Located in Short Pump neighbourhood, Hyatt House Richmond / Short Pump is connected to a shopping centre. Bowl America Short Pump and Hunting Hawk Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cobblestones Park and Crump Park and Meadow Farm Museum. Patterson Sports Park and RED VEIN Haunted House are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
Map
11800 W Broad Street, Richmond, VA, 23233

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    1 min walk - 0.0 km
  • A chessboard on a rustic wooden surface.
    University of Richmond
    19 min drive - 16.0 km
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    24 min drive - 24.2 km
  • A building with a tower, a sign reading "Greater Richmond Convention Center," and a street intersection with traffic lights.
    Greater Richmond Convention Center
    26 min drive - 26.6 km
  • Short Pump Village
    12 min walk - 1.1 km

Getting around

  • Richmond Staples Mill Road Station
    19 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    30 min drive

Restaurants

  • The Cheesecake Factory
    5 min walk
  • Chick-fil-A
    15 min walk
  • Cook Out
    13 min walk
  • Starbucks
    3 min walk
  • Casa Del Barco
    7 min walk

About this property

Hyatt House Richmond / Short Pump

  • Hotel near Short Pump Town Center
  • Consider a stay at Hyatt House Richmond / Short Pump and take advantage of a free breakfast buffet, a corner/local shop and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities, such as a firepit and dry cleaning/laundry services.
  • You'll also find perks such as:
    • Free self-parking
    • Express check-out, a front desk safe and meeting rooms
    • A banquet hall, outdoor furniture and a 24-hour front desk
    • Guest reviews give top marks for the breakfast, helpful staff and proximity to shopping
  • Room features
  • All 134 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Designer toiletries and hairdryers
    • 42-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, microwaves and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 4 Oct 2026 start from RM517, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt House Richmond / Short Pump?

Self-parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Checkout is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is steps from Short Pump Town Center and 2.4 mi (3.9 km) from Sheltering Arms Institute. Bowl America Short Pump and Elk's Lodge are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt House Richmond / Short Pump Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 669 out of 1002 reviews
Rating 8 - Good. 181 out of 1002 reviews
Rating 6 - Okay. 68 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Plenty to do and eat in the area.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice breakfast, close to shopping
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location to shopping and restaurants Room was a little outdated
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms good breakfast staff helpful
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and everyone was very friendly. The breakfast was well-stocked and delicious!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with comfortable bed. Breakfast is convenient and good. Hotel staff fantastic!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fresh and clean, staff was very helpful and the atmosphere was great!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, spacious room. The hotel is very close to many restaurants and shops. Staff was friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night before an exam. The staff was nice and welcoming. The room was very spacious and clean. My one issue was that the air vent in the room was incredibly noisy, but the night desk attendant kindly offered me some ear plugs! I would definitely stay here again if needed.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and smelled delicious, bed was súper confortable.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Wonderful staff. Location amazing.
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Extremely clean suite. Perfect area with lots to do within a short distance. Will be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, nice, clean facility. Breakfast buffet was good with lots of options. Within walking distance to several nice restaurants.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always very clean and comfortable, a nice place to stay that requires no thought, I always lol forward to a nice stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well set up with a kitchenette and plenty of room. We liked how the sink was separate from the shower and commode. Very convenient for walking to shops and dining options. Breakfast had lots of choices. The room was very comfortable and quiet. Will definitely stay again when visiting the area.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful. Nice accommodations .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room with view, nice renovated gym, good breakfast spread! Plenty to do around mall area!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean. The bed was very comfortable. It was also spacious. The breakfast was OK. I figured it was gonna be much better than that, but it wasn’t a dealbreaker for me. The most important thing which was the room. I was very impressed with very clean. The gym also was out of order that day. I didn’t ask why but everything was clean. Staff was friendly, quiet very nice. I’ll give it a 9 1/2 out of 10.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing everything was great but the tv remote didn't work
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, staff...welcoming and an "warm" atmosphere. Greeted by Steve at the front desk who was attentive and gave great details at check on. Leaving no room for questions. A lovely place to stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025