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Ulasan tentang Plaza Resort Club

3.5 out of 5
Plaza Resort Club
121 West Street, Reno, NV

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 616 daripada 1005 ulasan" "
Penilaian 8 - Baik. 238 daripada 1005 ulasan" "
Penilaian 6 - Boleh diterima. 86 daripada 1005 ulasan" "
Penilaian 4 - Lemah. 30 daripada 1005 ulasan" "
Penilaian 2 - Teruk. 35 daripada 1005 ulasan" "

9.2/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

8/10 Baik

Paul

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was clean. Staff was great. Dated in a classic good way.
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Kandee

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We love the views from our room. The large, spacious room that is always very quiet and peaceful. We can always count on the friendly, helpful staff also.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 25 Mei 2024
Dear Kandee,Thank you for the kind review! We're glad you enjoyed the beautiful views from our spacious, quiet rooms. It's also great to hear that our friendly staff was able to assist you. Please come stay at Plaza Resort Club Hotel again the next time you're in the area.

10/10 Cemerlang

Karen

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Lovely old fashioned hotel
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 25 Mei 2024
Dear Karen,Thank you for staying with us and for leaving your feedback. We're glad you had a world-class experience. We hope to welcome you back soon to Plaza Resort Club Hotel for another great stay.

8/10 Baik

Marissa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice bed
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 24 Mei 2024
Dear Marissa,Thank you for your review of Plaza Resort Club Hotel. It's wonderful you found our beds nice, as a good night's sleep is essential for a relaxing stay. We look forward to welcoming you back again soon.

10/10 Cemerlang

Steven

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It has great ambience
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Steven,Thank you for choosing Plaza Resort Club Hotel. It is nice to hear you liked our resort's amazing vibe and relaxing ambiance. Please stop by and see us again the next time you visit Reno!

10/10 Cemerlang

John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada Jackie pada 21 Mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Hugo

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I really enjoyed my view. Waking up in the morning and being able to see the snow on top of the mountain was a great sight to see.
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 13 Mei 2024
Dear Hugo,It was a pleasure having you as our guest at Plaza Resort Club Hotel! We appreciate your kind words and are glad you enjoyed the beautiful scenery nearby. Thank you for staying with us, and we look forward to welcoming you back for another relaxing time.

8/10 Baik

Margo

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This is a lovely old, tired hotel. It was clean and the staff was friendly. Loved that there was a locked parking garage at night and that it was steps from the river walk. But at dusk and later I felt unsafe walking the streets nearby.
Menginap 1 malam pada Apr 2024
Respons daripada General Manager pada 10 Mei 2024
Dear Margo,Thank you for staying with us and for your review. We appreciate your kind words regarding our clean facilities, friendly team, and convenient parking; however, we apologize for any safety concerns you had walking in the area after dusk. Guest safety is a top priority for us, and we want you to know we are always here to assist should you have any issues. It was a pleasure having you stay with us, and we hope to see you again soon should your travels bring you back to Reno.

8/10 Baik

Christy

Mengembara bersama pasangan
Sukakan: Kebersihan
I loved the wall of windows in our unit, the view was nice and in brought in lots of light. The room was spacious and comfortable but could use some updating. I liked the location because it was close to the river walk, which I love, however I didn't feel safe going out alone at night.
Menginap 2 malam pada Apr 2024
Respons daripada General Manager pada 8 Mei 2024
Dear Christy,Thank you for sharing your experience at Plaza Resort Club Hotel. It's lovely that you enjoyed your spacious room and our prime location. We also appreciate your feedback on the need for updates and concerns about going out at night. Your comfort and safety are our top priorities, and we are continually working to improve the areas in which we can. Our team hopes to welcome you back for another delightful stay.

10/10 Cemerlang

Liling

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Safety and cleanliness
Menginap 2 malam pada Apr 2024
Respons daripada General Manager pada 3 Mei 2024
Dear Liling, Thank you for your glowing review of Plaza Resort Club Hotel. We're happy to hear our high standards of cleanliness and security impressed you. Please come back and see us anytime!

10/10 Cemerlang

Martha G,

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff was very friendly and informative. This hotel would be great in another location.
Menginap 1 malam pada Apr 2024
Respons daripada General Manager pada 3 Mei 2024
Dear Martha, Thank you for taking a moment to leave a review. We are glad you enjoyed your stay, particularly highlighting our team members! Thank you for staying at Plaza Resort Club Hotel and we look forward to welcoming you back again.

10/10 Cemerlang

Stacey

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved my stay. Nice pool area and pool. Staff was amazing!
Menginap 3 malam pada Apr 2024
Respons daripada General Manager pada 2 Mei 2024
Dear Stacey,Thank you for your wonderful review! We're thrilled to hear that you loved your stay and enjoyed our pool area. It's great to know that our team made a positive impact on your experience. We look forward to welcoming you back soon for another fantastic visit to The Plaza Resort Club Hotel.

10/10 Cemerlang

Siouxha

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This hotel is absolutely wonderful, less expensive and in some ways better than the Strip hotels. I loved staying at Plaza Resort Club and will be back.
Menginap 2 malam pada Apr 2024
Respons daripada General Manager pada 1 Mei 2024
Dear Siouxha,We are so happy to know that you had a great time with us overall and that you enjoyed everything that we have to offer, including our amazing value. Thank you so much for the perfect rating and we hope to see you again soon.

8/10 Baik

Marquis, Sacramento

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
For an older property this place was in pretty good shape. The room was large and has enough room for a small couch and 4 person table. The price was great for a weekend trip, much better than the big casinos. I'd stay here again if I was in the area.
Menginap 1 malam pada Apr 2024
Respons daripada General Manager pada 1 Mei 2024
Dear Marquis,Thank you for taking the time to leave us a review. Our team is delighted you had a wonderful stay with us and enjoyed your spacious room. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 Baik

Amy

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Apr 2024
Respons daripada Jackie pada 30 Apr 2024
Thank you for stay with us. We appreciate your feedback!

8/10 Baik

Payal

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Visited for a volleyball tournament. The property is located right next to Truckee River Walk, offering a delightful stroll in the spring with plenty of cozy bars, restaurants, and cafes within a 5-7 minute walk. clean and spacious, housed in an old Victorian building. The staff were friendly and accommodating. The lobby is huge, rooms are a good size, and there's a coffee shop on-site. Indoor heated Pool was gorgeous gym was disappointing as it only had two machines. There's no need to advertise it as a feature.
Menginap 3 malam pada Apr 2024
Respons daripada General Manager pada 4 Mei 2024
Dear Payal,Thank you for staying at Plaza Resort Club Hotel. We're happy to hear that you enjoyed your stay and took full advantage of the hotel amenities. Indeed, our location is ideal for all the local restaurants and fun activities. It would be an honor to host you again, and we hope to see you soon.

10/10 Cemerlang

Amy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Jackie pada 30 Apr 2024
Thank you for stay with us. We appreciate your feedback!

10/10 Cemerlang

Shari

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comfortable room with nice amenities and wonderful staff and service. Very clean and comfortable beds. The pool and billiards room are great. The only drawback is the very limited service hours of the lounge and cafe.
Menginap 4 malam pada Apr 2024
Respons daripada General Manager pada 25 Apr 2024
Dear Shari,Thank you so much for the five-star review! It warms our hearts to hear you had such a comfortable time with us and enjoyed the warm hospitality from our amazing team. Your feedback will be used to help us improve the experience of future guests, and we'll be sure to share your compliments with the team. We hope to see you again soon!

6/10 Boleh diterima

Pingzhen

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2024
Respons daripada Jackie pada 24 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Cemerlang

Roger

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This hotel might be dated but I lived if . The rooms are huge almost massive . You can't beat the view from the higher floods. The staff was courteous and helpful . Check in was a breeze and the amenities are plentiful .The area felt safe and is very walkable which was great because the paling garage could use a redesign as it's somewhat of a challenge to initially navigate .
Menginap 2 malam pada Feb 2024
Respons daripada General Manager pada 23 Apr 2024
Dear Roger,Thank you for sharing your thoughts about your recent stay at the Plaza Resort Club Hotel! We are thrilled to hear that you enjoyed our spacious rooms and stunning views, along with the hospitality of our team. We are also glad that our location added more value to your experience. We appreciate your feedback regarding the parking garage and will consider ways to improve navigation. We look forward to welcoming you back soon for another memorable experience!

8/10 Baik

Phi Phi

Menginap 2 malam pada Apr 2024
Respons daripada Jackie pada 21 Mei 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Boleh diterima

Stephen

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The hotel has seen better days and is a little musty and unloved. No breakfast or bars outside the weekends. Difficult to think we would stay here again.
Menginap 3 malam pada Apr 2024
Respons daripada General Manager pada 22 Apr 2024
Dear Stephen, Thank you for taking the time to leave your feedback. We appreciate you staying with us. However, we apologize for any concerns you had regarding the condition of our property and our amenities. Rest assured, we will take your comments into consideration as we strive to make improvements for our great guests. It was a pleasure having you here, and we hope to welcome you back for a stay that is sure to exceed your expectations in the future.

10/10 Cemerlang

Terra

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024
Respons daripada Jackie pada 17 Apr 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Teruk

GUANG

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Front desk service bad, we arrive at night, the lady at front desk attitude is so bad
Menginap 1 malam pada Apr 2024
Respons daripada General Manager pada 16 Apr 2024
Dear Guang,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, please consider coming back to see us.

10/10 Cemerlang

Keith

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
For me the vintage vibe was fun and comforting. This was an 80s hotel converted to a 90s timeshare converted to a 2020s hotel room. The room was great. Very clean, great view, There's a small shrine to the timeshare king on the 7th floor
Menginap 1 malam pada Apr 2024
Respons daripada General Manager pada 11 Apr 2024
Dear Keith,Thank you for choosing Plaza Resort Club Hotel and sharing such a lovely review. We appreciate all your thoughtful compliments. It would be an honor to welcome you back soon!

10/10 Cemerlang

Daylare

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Jackie pada 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Shelby D

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I recommend this hotel to all that go to Reno. I really love staying here and will continue to give them my business. I feel safe, it is convenient, quiet and clean.
Menginap 2 malam pada Apr 2024
Respons daripada General Manager pada 11 Apr 2024
Dear Shelby,Thank you for the kind review and recommendation! We're glad our clean, quiet rooms and convenient location impressed you. Please come see us again soon at Plaza Resort Club Hotel.

10/10 Cemerlang

Kristen

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Extremely clean hotel and staff is great.
Menginap 4 malam pada Apr 2024
Respons daripada General Manager pada 10 Apr 2024
Dear Kristen,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Plaza Resort Club Hotel!

8/10 Baik

Ward

Sukakan: Keadaan hartanah & kemudahan
It a cool older hotel. It was very clean. Parking on the property is easy. The only downside for me was the area. Every morning around 3am I was awakened by screeching tires. Then this morning at 6am someone had there thumper music going which also woke me up.
Menginap 2 malam pada Apr 2024
Respons daripada General Manager pada 9 Apr 2024
Dear Ward,Thank you for taking the time to leave a review. We're pleased to hear you enjoyed our clean facilities and easy, convenient parking. We apologize for any inconvenience you encountered and will use your feedback to help improve the experience of future guests. We hope you'll stay with us again soon.

10/10 Cemerlang

Kyle

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Has that “grandma’s house” feel. Nice and cozy
Menginap 2 malam pada Mac 2024
Respons daripada General Manager pada 7 Apr 2024
Dear Kyle,We're grateful to have hosted you at Plaza Resort Club Hotel. We strive to create a home-away-from-home environment, so we're delighted to read we're doing a great job. Thank you for the review, and come back soon for another comfortable stay.

8/10 Baik

hilda

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We liked everything, thanks
Menginap 1 malam pada Mac 2024
Respons daripada General Manager pada 3 Apr 2024
Dear Hilda,Thank you for your review! It was such a pleasure having you as our guest recently, and we appreciate you letting us know you had an enjoyable experience. Take care, and we hope you return soon.

10/10 Cemerlang

Teryl

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Jackie pada 28 Mac 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

cynthia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved our stay. It was very Victorian inside and amazing and top notch customer Service. I would recommend to anyone. Thanks for a Beautiful stay!
Menginap 1 malam pada Mac 2024
Respons daripada General Manager pada 25 Mac 2024
Dear Cynthia,We loved having you! Thank you so much for spotlighting our charming environment and outstanding service. Your recommendation means the world to us, and we hope to welcome you back soon. Thank you very much for your time!

10/10 Cemerlang

Craig, Clovis

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Old school hotel from the 70’s with furniture from that period. Large spacious rooms with very comfortable beds. Location is great for dining and walks along the river. Nice to be away from the smokey casino.
Menginap 3 malam pada Mac 2024
Respons daripada General Manager pada 21 Mac 2024
Dear Craig,It's always a pleasure hearing from our guests. We're glad our comfortable beds and convenient location added to your experience. The next time you're in the area, please come see us again at Plaza Resort Club Hotel!

10/10 Cemerlang

Dennis

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very beautifully appointed hotel. Really has the Reno spirit. Riverwalk is nice to see.
Menginap 1 malam pada Feb 2024
Respons daripada General Manager pada 1 Mac 2024
Dear Dennis,Thank you for choosing Plaza Resort Club Hotel and sharing your experience with us. We're thrilled to hear that you enjoyed the ambiance of our hotel. We look forward to the opportunity to host you again and provide you with an even more memorable experience.

10/10 Cemerlang

Songjune John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2024
Respons daripada JC pada 26 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Eric

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Feb 2024
Respons daripada JC pada 26 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

icela, LAS VEGAS

Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 28 Mac 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Linda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada JC pada 21 Feb 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Teruk

mario

Tidak sukakan: Kebersihan
Sweetie pillow case and sheets. Bed not confortable at all.
Menginap 2 malam pada Feb 2024
Respons daripada General Manager pada 22 Feb 2024
Dear Mario,Thank you for your review. We apologize for your disappointment with our beds. Your feedback will be shared with our team for further consideration, as we are always seeking ways to improve. It was a pleasure having you as our guest, and we wish you safe travels.

10/10 Cemerlang

Alejandro

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 19 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Maria

Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 28 Mac 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Marquitta

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 19 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Jerry

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great staff, price is great and location is good
Menginap 1 malam pada Feb 2024
Respons daripada General Manager pada 16 Feb 2024
Dear Jerry,It's good to hear you enjoyed our friendly staff, great value, and central location. Welcoming you back would be a pleasure, so please return to Plaza Resort Club Hotel soon.

10/10 Cemerlang

chris

Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 15 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Juan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
First time at this Hotel, it was very nice and quite I guess way to quite, But we liked very much Thank you!!!
Menginap 2 malam pada Feb 2024
Respons daripada General Manager pada 15 Feb 2024
Dear Juan,Thank you for allowing us the opportunity to host your visit to Reno and for taking the time to share your review. We are pleased that our quiet atmosphere helped you enjoy your stay. We hope you left feeling refreshed before your travels. The next time you are back in the city, we hope to have you as our guests again.

10/10 Cemerlang

Sarah

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Pillows!
The pillows! Brought one home (again) because they are the best. Love the speakeasy within the Plaza Resort Club and the pool was lovely. Very convenient location close to the river walk, casinos, and great food!
Menginap 2 malam pada Feb 2024
Respons daripada General Manager pada 15 Feb 2024
Dear Sarah,Thank you for choosing the Plaza Resort Club Hotel, we're pleased that you enjoyed our facilities as well as the convenience of our location in regards to the nearby Riverwalk. We're happy to hear you had a memorable experience, and we look forward to providing another clean and comfortable stay in the future.

10/10 Cemerlang

James

Menginap 1 malam pada Feb 2024
Respons daripada Jackie pada 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Cemerlang

Catherine

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very spacious room, very clean and quiet. We would definitely stay there again.
Menginap 1 malam pada Feb 2024
Respons daripada General Manager pada 11 Feb 2024
Dear Catherine,We are thrilled our spacious, clean rooms were just what you needed to have a five-star stay. It's wonderful that you'll revisit us at Plaza Resort Club Hotel, and we are excited to host you again!

4/10 Lemah

Donald

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2024
Respons daripada Jackie pada 4 Feb 2024
Thank you for staying with us. We do apologize if your stay did not meet your expectations.