"Since the hotel did not provide information about shuttle, we were not able to use the overnight stay."

"Hôtel un peu éloigné du centre ville mais facilement accessible grâce au métro à proximité (20 minutes de trajet). Centre commercial à proximité. Très bon accueil de la part du personnel. Chambre moderne, très bien équipée et confortable. Petit déjeuner excellent. Un très bon souvenir pour mon séjour à Xi'an. Je recommande vivement."

"Brand new amazing property wish I Booked when I arrived Xi’An excellent highly recommended"

"對於一個常年在外的旅人，每每下飛最希望的就是能快速進到酒店休息，所以具備接機送機服務的旅店是我的首選，進到酒店大堂，管家協助提行李，走入客房全域有一片中式庭院設計很有韻味，客房乾淨整潔，氛圍安靜舒適，是海外旅人的第二個家，推荐给海外遊子與旅人～"

"Personnel super serviable, excellent petit-déjeuner. La chambre est petit et bris de la porte de douche qui ne ferme pas et isolation des fenêtres moyennes car on entend les gens à l’extérieur. Mais globalement très agréable."

"The beds when booking a 2 bed room are twins. We upgraded when my husband arrived and the beds were too small. I slept on the floor the last night as we got in late from Mt hua and had a 6am pick up. I needed sleep, so the floor it was. No time to change. Also, the pool closed for renovations. This is good as its an amazing pool and the reason I go there. Need bigger queen beds"

"I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...

"Flott, moderne hotell. Nytt. Litt langt unna severdigheter, men ok med didi og komme seg rundt."

"This is one of the best hotels I have ever stayed at. The level of hospitality here is truly exceptional and hard to find anywhere else. The staff made our stay incredibly special, and I would definitely come back just for the hotel 😁"