Hotels near West Oaks Mall

"I had them move my room 3 times and the last was the cleanest of the 3 but i still wiped down the walls and everything the floors and walls were dirty and also the kids there at the time were outside past midnight making noise when me and others have to work the following morning and also the kids were throwing things to the windows i am not happy with my stay when i tried telling the staff about it they did nothing and they stop answering calls past 11pm not helpful i do not recommend for a economic stay you can find better at the same price maybe"

"Clean room Nice customer service"

"Do NOT book to stay at this hotel if you are traveling. They have roaches! My kids & I were stay there for. 2 nights & upon the 2nd day there was a roach in the bathroom that I had to kill. It was disgusting! I went to complain about it at the front desk there was literally little to no help! The girl at the front desk was acting like she was scared to contact the manager that I requested to speak with about the situation! I wanted to be compensated some of my money back for the disgusting conditions & live roaches and was told that I would have to email guess relations. I wasn’t able to talk to the property manager at all. I also have photos of the roach, And when I checked out Sunday morning the front desk staff was very nasty & rude! Heated exchange with Staff members.Do NOT waste your money at this slum of a hotel and their rude staff. Housekeeping doesn’t speak any English & if you need help they aren’t helpful at all. I highly DO NOT recommend!"

"I loved the Koi fish. I stayed there just because you'll head coi fish. I love them and anytime the hotel has them and that's where I'll stay and the coffee and the coffee shop area where the pastries and snacks were was great!"

"Great Stay. Friendly staff"

"Roach infested room, staff was super helpful nice and polite. But definitely was a big mistake as soon as we got to the room roaches started crawling out and we were able to get are money back."

"Convenient location and very quiet."

"great experience stay"

"Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts"