Hotels in Karlovy Vary City Centre, Karlovy Vary

"I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞"

"Breakfast was amazing. Fresh fruit. Two types of eggs. Many types of meats. Yogurt and granola. Breads. Coffee and teas. Amazing!"

"Helpful staff"

"Comfortable room, clean and spacy "

"We booked for thermal pool and we enjoyed in thermal area a lot. The room has nice view , equipment was enough but bed was so uncomfortable, pilow was not comfortable, blanket was small for my husband he could not turn other side because not open himself during night, ... i tried to call reception and ask for extra pillow i need to sleep with high pillow but phone did not work. So next time we will go for thermal but not stay at hotel. "

"Everything was good,hotel was clean,stuff was very kind and helpful."

"Very delightful stay. The location was centrally located and within steps of the spas and shopping. Our room overlooked the river. It was exceptionally quiet. The staff was very attentive, while not being intrusive. The decor in the room was elegant, providing a feeling of old world grace while being modern and spacious. The morning breakfast buffet exceeded out expectations with a wide variety of both hot and cold selections. "

"Room floor was sqeeky "

"Excellent work performed by all hotel staff. Efficient, friendly and highly professional."