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"Excellent "

"Great hotel, super clean and spacious rooms! "

"The staff are fabulous. They always had a smile and couldn't be friendlier. "

"Beautiful cruise. "

"Great cruise, staff excellent, food service amazing "

"My recent 2-day,1-night trip abroad Grand Pioneer Cruise with my husband and 2 other couples in Ha Long Bay was spectacular. From the moment we checked in at the waiting lounge, stepped on board to final farewell, every detail was executed with details. The only fly in the ointment was when disembark waiting for car pickup in the lounge, we were asked to move to the other side because the area we sat was reserved for check in customers where there was no sign to indicate that. This left us feelinga bit anticlimactic. Same situation happened when we had a brunch buffet after kayaking before checking out. We were told there was no more beef noodle soup but chicken. In the end, staff brought me chicken soup without noodle. Totally different from the first day we were on board. "

"All aspects of the cruise experience were first class, from the pick up in Hanoi, through check in, on board, incredible staff, amazing experiences and trip back. Could not fault the cruise. Dian was an amazing staff member, so attentive to any needs."

"I cannot flaw this stay at all. Your staff managed to resolve a mistake from my side without hesitation and with politeness and grace."

"Magnificent and lovely, best, friendliest service. We will be returning. Had view to bay and beach."