Hotel Mesra Haiwan Kesayangan di Pulau Staten

"Nice staff, nice place convenient location"

"Easy check in"

"Sofá bed was very uncomfortable."

"The location was perfect as it was close to the Barrymore Theatre and a short Uber ride to the cruise port. I did not like that they applied a $30 "required" amenity fee that was not disclosed during booking. With the fee, they provided a $20 gift card to be spent at their café or restaurant. I felt like this was a bait and switch. The room was not as pictured. Pictured was a standard double queen room with beds side-by-side. In the actual room, the head of one bed butt up to the foot of the...

"The hotel was wonderful, clean, and comfortable. One problem is that I stayed for two days, and during that time, they did not accept cash at any of the restaurants. I also wanted to give some cash tips to the help, who were wonderful at cleaning and very helpful. No electronic tip option for them."

"Terrible. I expected so much better for the price. Location was great, but that's where the positives end. Staff for check in was incredibly rude. Kept stopping check in with me to assist other travelers. Then got to the room and it was stifling. Called the front desk who said they would send someone to work on it, but the AC never actually cooled the room. Also, the shower was a safety hazard. Very slippery. I actually fell and hurt my hip. Made it painful to walk for the rest of the trip. I'm...

"Well located."

"staff were really nice"