2/10 Teruk
Zachariah
25 Nov 2025
Tidak sukakan: Keadaan hartanah & kemudahan
Truly my worst hotel experience. I've stayed here before and Hotel Max in Seattle (sister hotel) many times over the past 15 years. They've gone down in quality over the past 5 years. This time, the thermostat was broken (over 80 F / 26 C). And rather than offering to comp the room (no other rooms were available), they offered to give me the resort fee back. This was after they sent 3 maintenance people to the room. Finally, I had to insist to the front desk this wasn't acceptable but after spending 4 hours trying to deal with this, I was exhausted and had to book a new hotel. I came back the next day because I didn't get a refund and the guy that helped me told me that he'd need to contact the accountant. The people the next day didn't know how to operate the computer system either. I'm not even sure if I got my refund yet because I didn't book directly through them.
Zachariah
Menginap 1 malam pada Nov 2025