6/10
Never Staying Here Again
Giving 3 stars only because the bed and pillows were decent — but the rest was a mess.
I asked staff if I could heat the room and they told me it was possible — but later I found out the system only cools, no heating at all. When I called guest services for help, they told me to “just play with it” or search online.
We were cold and sick, so I requested blankets — but after 5 PM, all requests cost $25 because there’s no staff on-site. That’s outrageous. I ended finding them by myself the staff does not even know them have them.
The elevator doesn’t reach all floors, so I had to carry heavy luggage up stairs. None of this is disclosed on their site, nor the fact that there’s no support after hours.
For the price we paid (not cheap!), there was:
• No cleaning for 3 days
• No extra towels
• Loud music at night
• Dirty carpets
Eddie at reception was helpful, but the woman at guest services was careless and unhelpful.
Never staying here again. This place charges hotel prices with zero service.
Armando
Menginap 1 malam pada Jul 2025