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Ulasan tentang Aloha Hotel

2 out of 5
Aloha Hotel
11, Jalan Delima 13, Pusat Perdagangan Pontian, Pontian, Johor

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 10 daripada 30 ulasan" "
Penilaian 8 - Baik. 11 daripada 30 ulasan" "
Penilaian 6 - Boleh diterima. 6 daripada 30 ulasan" "
Penilaian 4 - Lemah. 1 daripada 30 ulasan" "
Penilaian 2 - Teruk. 2 daripada 30 ulasan" "

8.0/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

7.2/10

Kemudahan

7.2/10

Keadaan hartanah & kemudahan

7.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Law

Menginap 1 malam pada Nov 2022
Respons daripada Front desk pada 10 Dis 2022
Hi Sir! Thank you so much for the review!Hope to see you again in the future :)Have a nice day!

4/10 Lemah

Kwee hong, Singapore

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
ok to stay but saw the staff just rinse the utensil without any dish detergent
Respons daripada Reception pada 11 Jan 2023
Hello Sir!Thank you for the review!We will highlight this matter and ensure it will never happen again,Thank you again!

8/10 Baik

Eng Chai

Sukakan: Kakitangan & perkhidmatan
OK
Menginap 1 malam pada Okt 2022
Respons daripada Front desk pada 13 Nov 2022
Thank you Sir!Hope to see you again :)

6/10 Boleh diterima

Zoey

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The toilet layout was totally different from what shown in the photos. Toilet, rooms got the mouldy kind of smell. Smell of cigg when it’s non smoking hotel. Other than that, staff over there were very helpful in helping for checking in/out
Menginap 2 malam pada Mei 2022
Respons daripada Front desk pada 29 Jun 2022
Hi, First off, thank you for staying with us, Next, we are very sorry if the accommodation is not to your liking, as we are also short of stuff and everything is starting to back as to usual, but still it is our fault. We trying to keep up to the SOP as fast as we could and hope to see you again in the future. Have a nice day. :)

10/10 Cemerlang

Azizah

Menginap 1 malam pada Mei 2022
Respons daripada Reception pada 20 Mei 2022
Hi Pn. Azizah, Thank you very much for your feedback, Hope that we can see you in the near future. Thank you again. Have a nice day :)

10/10 Cemerlang

Ming Chee

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Apr 2022
Respons daripada Receptionist pada 6 Mei 2022
Hi Mr Ming, Oh My! Thank you so much and hope to see you again:)

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Mac 2021
Respons daripada Receptionist pada 23 Mac 2021
Hello there,, Wow! Thank you so much for your rating. It is really encourage us to be more efficiently accommodate each and every guests. Really looking forward for your next staying. Thank you and have a good day ahead! :)

8/10 Baik

ABD RAHIM

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Clean and affordable
Menginap 2 malam pada Jan 2020
Respons daripada Front Desk pada 22 Jan 2020
Hi there, Thank you so much and hope to see you in the near future, Have a good day!

10/10 Cemerlang

Chia

Menginap 2 malam pada Nov 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff very friendly.
Menginap 2 malam pada Nov 2019
Respons daripada Front desk pada 6 Nov 2019
Dear guest, Thank you so much and hope to see you again next time.

8/10 Baik

Pengembara yang disahkan

Menginap 1 malam pada Okt 2019
Respons daripada Front Desk pada 22 Okt 2019
Dear guest, Thank you so much for the rate, See you next time.

8/10 Baik

Trqcy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Decent and clean hotel with lift which is convenient for elderly. Check in process is fast, staff who service us is friendly. Will stay with them again in our next visit to Pontian.
Menginap 1 malam pada Okt 2019
Respons daripada Front desk pada 20 Okt 2019
Dear guest, Thank you so much for the compliments and we will continue to improve the services as well as the amenities. We are looking forward to serve you and the other guests even better next time.

6/10 Boleh diterima

DR SAIM

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keselesaan bilik
Menginap 1 malam pada Sep 2019
Respons daripada Aloha F.O pada 10 Sep 2019
Dear guest, Thank you so much. See you next time.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Near to sea....Nice view
Menginap 1 malam pada Sep 2019
Respons daripada Epa pada 8 Sep 2019
Dear guest, Thank you for give a positive feedback, Hope to serve you again in the future. Thank you again

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Shower was not adjustable
Menginap 1 malam pada Ogo 2019
Respons daripada F.o hotel pada 8 Sep 2019
Dear guest, Sorry you have to experience such thing, Anything you can always search for front desk help. We will improve the amenities and will serve guests better. Thank you.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very clean n well maintain . Worth the pirce. Just wifi very unstable in room
Menginap 2 malam pada Sep 2019
Respons daripada Aloha F.O pada 8 Sep 2019
Dear guest, Thank you so much for pointing out the positive feedback, We will improve the service of wiFi. Thank you again.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan
The only disappointment was that I booked 2 rooms of the same type but was was informed at check-in they could provide one room and the other room would be smaller and charged at walk-in rate.
Menginap 1 malam pada Ogo 2019
Respons daripada Aloha F.O pada 8 Sep 2019
Dear guest, First of all, thank you so much for choosing Aloha Hotel for staying, Regarding about the rooms, the reservation was done correctly but unfortunately it has changes during your check in, We are terribly sorry about that and we are really hope that we can meet you again in the future and serve you better. Thank you and sorry again.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Likes: A quiet place, very near to the beach. Friendly service staff. Room is comfy. Dislikes: Didn't realise that there is a water heater switch. Breakfast buffet is limited.
Menginap 1 malam pada Ogo 2019
Respons daripada epa pada 14 Ogo 2019
Dear guest, Thank you so much for the feed back. We will try to coop with the deficiency and hope to see you again.

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Internet speed is not good. Keep buffering
Menginap 3 malam pada Jul 2019
Respons daripada epa pada 20 Jul 2019
dear guest, We are very sorry you have to experience an unpleasant situation. We are trying our best to keep up with guest expectation. Thank you, Hope to see you again.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2019
Respons daripada epa pada 20 Jul 2019
thank you.

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Astro channel unsubcribe. Cannot watched
Menginap 3 malam pada Jun 2019
Respons daripada EPA pada 30 Jun 2019
Dear guest, Thank you for the feedback, We are very sorry for the inconvenient, we always try our best to improvised and satisfy all the customers. We are looking forward for your next stay in Aloha.

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Ideal location. My room had no window, which I didn't like, so make sire you asl for a room with a window!
Menginap 2 malam pada Apr 2019
Respons daripada EPA pada 5 Jun 2019
Dear guest, we really appreciated the feedback, every point is really important for us to keep improvised. Our staff is trying to serve in a better way possible, maybe there is some inconvenient situation that make you get the room without a window. We will change for the better. Other than that, we are looking forward for your next staying.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2019

10/10 Cemerlang

JOHN

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Please improve the front desk.
Menginap 1 malam pada Mac 2019
Respons daripada Epa pada 23 Apr 2019
Hye, sorry for the late reply, Thank you for the feed back. we are really sorry that you have to experience such situations. Our staff are trained to provide only the best in customer service, and we will certainly improved the communication skills. Thank you again.

8/10 Baik

RichardYeo

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Overall clean and location is ok with eateries nearby
Menginap 2 malam pada Mac 2019
Respons daripada Epa pada 23 Apr 2019
Hye, Thank you for the feedback. We are really appreciated the comments above and surely happy to serve you again next time. Thank you again.

8/10 Baik

Chang

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2019
Respons daripada Epa pada 23 Apr 2019
Thank you so much for the score. We will be happy to serve you again in the future.

2/10 Teruk

Jane, Singapore

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Worst hotel I stay
We went there during CNY and most shops were closed. Upon checked in the room, I found the bedsheet was not changed. The then transferred me to another room but the bedsheet was equally dirty. They said that they ran out of wueensize bedsheet and can only change with single size sheet which hardly enough to cover the bed. Got no choice but to accept it. Worst is that the sound proofing of the room was so bad that you can hear all kind of noise and can’t sleep well
Menginap 1 malam pada Feb 2019

2/10 Teruk

Traveler

Sukakan: Kebersihan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
One the first night of a two day stay, there was renovation works taking place after 9.30 pm. The drilling was noisy. I called the reception three times to try to stop the renovation work. This drilling spoilt my stay on the first night.
Menginap 2 malam pada Jan 2019

6/10 Boleh diterima

Bang Ting

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Dis 2018

8/10 Baik

Kerrine

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Comfortable stay
It was comfortable. For the price that I have paid, I would expect a better view of the scenery. Otherwise the room is clean, towels are changed every day.
Menginap 2 malam pada Okt 2018
Respons daripada ALOHA F.O pada 25 Okt 2018
Hi, thank you for your feedback. Hope to see you again.