Free WiFi, bed sheets

Reviews of Motel 6 Pleasanton, CA

2 out of 5
Motel 6 Pleasanton, CA
5102 Hopyard Rd, Pleasanton, CA

Reviews

7.2

Good

Rating 10 - Excellent. 226 out of 859 reviews" "
Rating 8 - Good. 271 out of 859 reviews" "
Rating 6 - Okay. 178 out of 859 reviews" "
Rating 4 - Poor. 86 out of 859 reviews" "
Rating 2 - Terrible. 98 out of 859 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed had a big sag in the middle, pillow cases were dirty, a/c was dirty from dust seems they never wipe it down. Pool was closed when they said it was available
Stayed 1 night in May 2024
Response from Sophia CSR on 19 May 2024
Hi Richard,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Okay

moises

Stayed 4 nights in Apr 2024
Response from Sophia CSR on 19 May 2024
Hi Moises,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

6/10 Okay

Jim, Sykesville

Disliked: Property conditions & facilities
Okay if you’re looking for affordable lodging.
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 15 May 2024
Hi Jim,Thank you for your feedback. We are glad to hear that you found our hotel to be affordable. If there's anything specific we can do to enhance your experience and make your stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s right next to the comedy club so it’s super convenient!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 May 2024
Hi Sara,We are glad to hear that you found our hotel's proximity to the comedy club convenient. We strive to provide our guests with a convenient and enjoyable experience, and it's great to know that our location met your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient stay in the future!

8/10 Good

Cesar garcia

Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Hi Cesar,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Henry,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Alexandra,We deeply apologize for any issues you experienced during your stay. It's disappointing to hear that we didn't meet your expectations. We would appreciate any feedback you can offer to help us improve and make your next visit more enjoyable. We hope to have the opportunity to make things right and regain your trust in our facility and service.

4/10 Poor

Ronald

Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 May 2024
Hi Ronald,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

Blanca

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don’t expect much from a Motel 6, but this one was the worst. I don’t mind hotels that are dated, but this one was dirty, and not well kept. My room was dirty, with baby roaches (so you know their mom was near by). Do not recommend this hotel. I will not stay again!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Hi Blanca,I'm truly sorry to hear about your disappointing experience during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously, and rest assured, we are addressing these concerns with our team to ensure that corrective actions are taken immediately.

10/10 Excellent

Alvic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pete on 23 Apr 2024
Thank you for the review. Hope you had a pleasant stay and would like to host you again.

2/10 Terrible

Patricia

Liked: Cleanliness, staff & service
Violations of privacy while I was there someone open the door while i was changing not ok!! Housekeepers also knock at the door early when i still have one hour left to cheke out time at 11am
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 21 Apr 2024
Hi Patricia,We sincerely apologize for the privacy violations you experienced during your stay. Your comfort and privacy are of utmost importance to us, and we deeply regret any inconvenience caused. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

6/10 Okay

Essence

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 21 Apr 2024
Hi Essence,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

RICHARD

Liked: Staff & service, property conditions & facilities
There were many things I liked about the property. My room was clean. The bed was good. It seemed that everything was done with intention and care. Then I awoke in the morning with cockroaches skittering along the floor. It seemed to me hotel management was trying hard to make this a nice hotel, so I hope the roach problem will be handled soon.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Hi Richard,Thank you for sharing your experience with us. We're glad to hear that you appreciated the cleanliness and comfort of your room, as well as the efforts of our team to maintain a high standard. However, we're deeply sorry to learn about the issue with roaches. Rest assured, we take this matter very seriously and will address it immediately to ensure a pest-free environment for our guests.

10/10 Excellent

Kai Hon, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good value.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,Providing a comfortable and affordable stay for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Jose

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Jose,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Patricia

Disliked: Property conditions & facilities
The fridge was not working and they didn't clean my room
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi Patricia,We're disappointed to hear about the cleanliness and maintenance issues you faced in your room. Rest assured, we take your feedback seriously and will address these issues immediately with our team to prevent any recurrence in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
For what I needed
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Francisco,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Hi Tim,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

Corby, Canton

Disliked: Cleanliness, staff & service, property conditions & facilities
It's in pretty rough shape and the room was smelly/dirty. Will not be going back.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Corby,We sincerely apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take your feedback seriously and will address the cleanliness and maintenance issues promptly to ensure a better experience for our future guests.

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a complete 5h!thole! CHeck-in took forever, I was asked my address at least 3 times while the clerk was holding my drivers license. The room was a nightmare. There was almost no internet signal. I'm not sure when the last time was it was cleaned. The main room had obviously not been swept and the bathroom floor was more degusting. The table with the phone/ice bucket had chunks of something and wet sicky something else all over it. It smelled of stale cigarette smoke. The layout was ridiculous. There was no-place to hang a jacket or shirt, no counter in the large open bathroom for shaving/tooth brushing supplies and a small metal shelf was installed over the sink faucet handle so it couldn't be turned on very far. There was absolutely nothing positive to be said about the property or staff.
Response from Sophia CSR on 23 Feb 2024
Hi Alan,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Jeronimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Jeronimo,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Danuta

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Danuta,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Poor

Lyn

Disliked: Staff & service, amenities
Staff not accommodating or helpful
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Hi Lyn,This does not reflect our standard of service, and we take your feedback seriously. We'll address this internally to ensure a more accommodating experience for all our guests. Thank you for bringing this to our attention.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Lisa,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excellent

wendy

Stayed 1 night in Feb 2024
Response from Sophia CSR on 10 Feb 2024
Hi Wendy,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Hi Julie,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.

8/10 Good

Crystal

Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Crystal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Mainul

Disliked: Property conditions & facilities
My toilet was clocked and pasta was clocked. I asked her to clean them they’re saying we are not doing any cleaning service unless you don’t need the property so three days I stay because I paid through working.Expedia so they’re saying they will not do anything, and I still believe that, that’s not fair for me, Expedia
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Mainul,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Jan 2024
Hi Lisa,We express our sincere gratitude for your review and rating. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. Our team is committed to providing you with exceptional service consistently.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Fine for one night
Adequate for a one night stay while traveling. The room is small but clean and comfortable. Very little street noise.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 24 Jan 2024
Hi Michael,Thank you for choosing us for your one-night stay. We're pleased to hear that the room met your needs with cleanliness and comfort. Your feedback about minimal street noise is appreciated. Safe travels, and we hope to host you again in the future!

10/10 Excellent

wendy

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Wendy,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Elizabetta

Stayed 7 nights in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Elizabetta,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Evva

Stayed 1 night in Jan 2024
Response from Sophia CSR on 19 Jan 2024
Hi Evva,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2024
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Mary,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

IRA

Stayed 1 night in Jan 2024
Response from Sophia CSR on 13 Jan 2024
Hi Ira,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive review.

2/10 Terrible

Randall

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The heater did not heat room
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Randall,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Steven,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Howard

Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Howard,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 Okay

ANTONIO

Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Jan 2024
Hi Antonio,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Dec 2023
Hi Patricia,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Harold

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Harold,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

T.

Liked: Cleanliness
Disliked: Room comfort
next time ill rent a van to sleep in
The bed had a huge lump in the middle and sleeping in that bed was like sleeping on the ground.
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Dear Guest,I am very sorry to hear about the inconvenience you faced with the bed, and we did not meet your expectations. Please note that your concern has been passed on to our team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Sergio

Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Sergio,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Hi Anne,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive review.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Hi Anne,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room met my basic needs
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Thank you for choosing us! We're glad to have met your needs. If there's anything specific you'd like us to improve or enhance, please feel free to share. We look forward to hosting you again.

6/10 Okay

Nicholas

Stayed 1 night in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Hi Nicholas,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

6/10 Okay

Jean Paul

Liked: Cleanliness, staff & service, amenities
Staff was wonderful as always but this time I was in a room that had the worst mattress ever had a hard time sleeping and now my back is hurting
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Jean,Our team sincerely appreciate your kind words about our staff and apologizes for the discomfort you experienced with the mattress during your recent stay. Your comfort is our priority, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future, providing a much more comfortable and restful stay.

8/10 Good

beverly

Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

2/10 Terrible

Beagle

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I lived at Motel 6 and someone knocked my window and attempted to break in in the midnight. We left and asked for a refund . The manager never reply and their phone number is out of service.
Stayed 8 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Beagle,We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.