Hotel Santos di Playa de Palma

"The location was great - proximity to Palma, bus line, beach - but not what I would consider a 5 star hotel. Service was lacking and a bit disappointing; for example the airline lost our luggage and I asked for a brush to be delivered to our room, and it never was despite 2 calls. One morning we scheduled room service for a time indicated on their ordering card (10 am - 10:15 am); it arrived at 10:40 am after a phone call. The experience contrasts with other 5 star hotels where the service is...