Hotel Dekat Pioneer Valley Live Steamers

"Clean and great staff"

"Very nice and comfortable place to stay. I’d definitely return. Breakfast was great."

" Clean room "

"The beds were very comfortable, and the rooms spacious. However, there was no open breakfast, as advertised, just a grab and go bag with sugar laden snacks and a bottle of water. Good coffee was also available, but only during breakfast. The toilet was very low and difficult to rise and sit. There was evidence of some mold and rist around the trim in the bathroom and the tub was stained yellow. Not enough towels or toiletries for a double queen room. The woman on night shift was very helpful and...

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"was a weird location but once it was found, the place was top knotch"

"We could not get our heat to work and when I asked to check it. They wanted to come in when we were getting up to leave. We checked out that afternoon. Since it was after 11am I was charged for the 2nd night which I understand. Not sure I would stay there next time."

"Get breakfast available"

"Friendly staff, clean room, convenience to have Starbucks in the lobby!"

"no problems"

"He room was very clean, the staff was engaging and the breakfast was delicious. "

"An extremely expensive stay in a very average room. Not very clean. Breakfast was less than average."

"No issues, reasonable place to stay a night"

"yes we did love the breakfast ad the front desk staff was very helpful. The room was ok but beds were to soft for us and the TV did not work:("

"Room smelled of heavy cigarette smoke. Large cigarette burn hole in bedspread & blanket, bed had to be stripped & remade, top sheet was on top of the blanket instead of top of fitted sheet, 1 of the pillows had a stain & short black hair & I requested it to be replaced, Remote to TV dead & needed new batteries, sink was plugged & maintenance had to come in & fix it"

"The room was clean but could use some minor repairs. Parking was fine. Breakfast was better than many hotels. Staff was very helpful. "

"Front desk staff was very friendly and informative. Great location for the local colleges."

"Never came to clean our room in a 5 nights stay, bathroom sink was clogged and no one came to fix it. Room tv didnt work. Empty box of tissues in room, spider in toilet with a whole web. No bathroom towels. No sponge or dish soap for kitchen utensils. We had a 2 bedroom suite. Terrible stay my family of 6 couldn't wait to leave. "

"I had a wonderful stay. The room was very clean and comfy, the breakfast was delicious and had many options, the staff were friendly and helpful. The hot tub was the icing on the cake for my Mother's Day weekend and my son loved both the pool and hot tub. I was traveling with my elderly mother and 8 year old child (we were so tired) so I asked for an early check-in and Mari (hope I spelled her name right) was able to accommodate that for me with understanding, kindness, and professionalism. She...

"Breakfast was fresh, plentiful and good hours of operation...Nice Big clean room...Friendly staff."