Phu Ly Spa Hotels

"This hotel is worth 2.5 stars at most. Our generous evaluation is 4/10. 1- Reception desk did not have my reservation already paid with Hotels.com. They had to take picture (with their phone) of files in my phone. They had rooms available so they asked that I pay upfront. I insisted that they check with whomever responsible. A few hours later things were settled. 2- They did not know that my reservation was for 3 days so each day the room key was deactivated, I cannot get into my room and had to...

"Lovely resort for family stay. We stayed for 4 nights prior to a 2 week tour of Vietnam that started in Hanoi. Great resort - lovely indoor and outdoor pools, duplex room ideal for family of 4, large leafy site with electric buggies to ferry you between room and reception/restaurants. We ate breakfast at at Sen restaurant, lunch at the outdoor poolside bar, and dinner at Organics restaurant all on site every day. Staff were very friendly and helpful, hotel very clean and well presented, we...