Hotel Dekat Phoenix Citadel

"the room was clean..the behaviour of staffs was extremely good"

"We called twice to give the hotel notice of our arrival time but the rooms were not ready. They shifted us to another floor, one room was ready the other wasn't hoovered and no toiletry's, cups or towel were in the other room. On checkout the next manager tried to charge us for the room service from the room were shift from because they didn't log the change on the system. Restaurant however was great and service was excellent. It was like a different place."

"Booked since the property is pet friendly. Not worth."

"Paid the full amount but did not get the rooms Pl call me 9820452728 I was cheated by your company "

"They don’t even provide basics, no water in the bathroom, no WiFi and booked with AC yet they provided non AC, when asked for water for bathroom their reply was so lethargic “it will take 2-3 hrs, that too in the morning around 9AM. Like which hotel does that. They are not fit to run hotel."