4/10 Lemah
Ericka, Philadelphia
11 Mei 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
I was disappointed with my stay. I had a major water leak at home and booked this hotel expecting a smooth experience, but that was not the case.
I checked in during the evening and was given two key cards that did not work. My room was on the top floor at the end of the hallway, so I used my mobile phone to call the front desk for assistance and was on hold for 15 minutes before walking back to the lobby to report the issue. As a person of a certain age, this was challenging for me. The clerk gave me two new key cards and met me at the room to ensure they worked. They did, but I also learned the door was very hard to open. He commented that “at least I know it would be difficult for someone to come in,” which was not reassuring.
The shade covering the balcony window was difficult to pull closed. The television would not turn on after several attempts, so I called the front desk again. The clerk said he could not come up until his colleague returned from break. I waited for over an hour and called back—by then, I was ready to turn in for the night. He apologized for the delay and eventually came up to fix the TV. However, when I turned it off for bed, it would not turn back on in the morning.
I also discovered that the outlets on both sides of the bed did not work, which made it impossible to use my laptop comfortably.
The hotel manager only offered 2,000 Bonvoy points, which does not reflect the inconvenience and multiple issues I experienced during my stay.
Ericka
Menginap 1 malam pada Mei 2026