Independent Pacific West hotels

"My flight was rerouted. I message the hotel to ask if I cancel for a refund. They did not answer calls, ignore Expedia attempts and never responded to my message. They could have atleast respond. "

"It’s pretty basic. It was fine clean. Staff was ok. I contacted them in advance to check about early checking, as my flight was arriving early, and I had some work meetings. They said it would be charged, which I agreed upon. But when I showed it up at the hotel, they said no."

"Xo"

"Lots of walking distance shops nearby. Very nice pool and bar areas with very accommodating staff.The doors to the rooms are very loud when closing almost like it’s being slammed, can be jarring when your in your room and your neighbors don’t close the door gently. I was able to get my room changed but the walls are very thin you can hear conversations next door as well as music playing, a machine humming noise coming from the vent system as well . I cut my trip short because of being uncomfortable in the room when trying to relax . I am still trying to see if I could get reimbursed for the days unused with no success so far. "

"During our 8-day stay, the room had a strong moldy smell, as if it had been unoccupied for a long time. While the odor did lessen over time, it remained unpleasant throughout the entire stay. Additionally, the pool area is quite small relative to the number of guests. It was often difficult to find available lounge chairs, and the area tended to be crowded and noisy. The elevator is also small and often crowded, which added to the inconvenience. The staff was not particularly helpful during our stay. I also had a haircut at the hotel salon, and the result was very disappointing. Given these issues, I am unsure how this property qualifies as a five-star hotel. "

"Nice convenient placed hotel. Pleasant and very helpful staff. Lovely comfortable place to stay"

"Good location, large comfortable rooms"

"Good hotel with facilities in a good location. Great value for money with breakfast included"

"Shops like malls were nearby and food places. The hotel overall is nice, but it seemed as if they rushed to prepare my room and certain things seemed not so clean. I also did not really enjoy the food there"