Lobi

Ulasan tentang Hilton Paris Charles de Gaulle Airport

4 out of 5
Hilton Paris Charles de Gaulle Airport
8 Rue de Rome, Tremblay-en-France

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 427 daripada 1000 ulasan" "
Penilaian 8 - Baik. 256 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 152 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 76 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 89 daripada 1000 ulasan" "

8.4/10

Kebersihan

8.0/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Hiroshi

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
朝食は高いがおいしい。
Menginap 1 malam pada Mei 2024

8/10 Baik

Elena

Pengembara perniagaan
Sukakan: Kebersihan
Nice clean hotel
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear Elena,Thank you for such a positive review.We are pleased that you appreciated the high standards and quality service which we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 Cemerlang

Ying

Sukakan: Kebersihan, kakitangan & perkhidmatan
Clean and convenient to the airport
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear Ying,Thank you for such a positive review.We are delighted to know that the cleanliness of our rooms and the level of service met your expectations and contributed to a pleasant experience at Hilton Paris Charles De Gaulle Airport.Our team takes great pride in ensuring our guests enjoy the comfort and convenience we strive to provide, right in the heart of the Charles de Gaulle Airport terminals.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

8/10 Baik

Khajak, Beirut

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Good
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear Khajak,Thank you for such a great review.It's great to hear that you had an enjoyable stay.We look forward to a return visit from you in the future.Best wishes,Your Marketing Assistance

10/10 Cemerlang

george

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Right on property. Walked there from terminal. Very comfortable bed
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear George,Thank you for such a great review.We are thrilled to hear you found the bed to be very comfortable and the room cleanliness as well as the overall condition of our hotel to be up to your expectations. It's great to know the amenities provided in your room enhanced your experience. Our team at Hilton Paris Charles De Gaulle Airport takes great pride in offering a convenient location and we are glad this contributed positively to your stay.We're always striving to provide exceptional service, and your praises affirm our efforts. Thank you for acknowledging the hard work of our staff.We look forward to a return visit from you in the future.Best wishes,Your Marketing Assistance

10/10 Cemerlang

Mei

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great to stay overnight for an early flight.
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear Mei,Thank you for such a positive review.We are delighted to hear that our hotel's condition and the service provided by our team met your expectations and contributed to a satisfactory stay. It is particularly pleasing to note the high cleanliness standards of your room were to your liking.While we are glad that you found the overall experience to be positive, we regret that the room amenities did not fully meet your needs. We are continuously striving to offer the finest facilities and regret any inconvenience this may have caused.The Hilton Paris Charles De Gaulle Airport team takes great pride in ensuring our guests enjoy a comfortable and convenient stay, especially when preparing for travel. Your remarks serve as an encouragement for us to maintain our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 Cemerlang

Nisumbavyose

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kemudahan
Fantastic, no issues what’s so ever!
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 27 Mei 2024
Dear Guest, Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back soon. Kind regards,Your Marketing Assistance

8/10 Baik

Karthik Iyappan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Good room and location. But service was sub par. I booked a suite and it had two doors that had the hydraulic closing. I wanted a door stopper to have the doors opened since I have a toddler and didn’t want her finger to get stuck when the doors auto close. Despite repeated asks they never bothered to get me a damn door stopper.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Layne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 13 Mei 2024
Dear Layne,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

2/10 Teruk

Llyndara

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The hotel was lovely, but I had a horrible experience in the restaurant. Never experienced anything like it.
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Krishnendu, Jersey City

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 7 Mei 2024
Dear Guest, Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back soon. Kind regards,Your Marketing Assistance

10/10 Cemerlang

Shirley

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
The rooms were big and the bathrooms had shower & bathtub & phones! The time for dinner in the restaurant was stated 6pm-11pm, but when we arrived at 6:45pm the hostess/waitress made us wait 20 minutes and then seated 2 other tables before we had to go over andcask about our table!
Menginap 1 malam pada Mei 2024
Respons daripada Your Marketing Assistance pada 13 Mei 2024
Dear Shirley, We would like to thank you for this review about your recent experience in our hotel.It is very rewarding to know you had a good experience with us. We appreciate your candid feedback about your dining experience and apologise for this issue. Please note that the dinner starts at 7pm.We hope to welcome you back. Best wishes,Your Marketing Assistance

10/10 Cemerlang

Sheila

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel is perfect and the food and wine were great too.
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 7 Mei 2024
Dear Sheila,Thank you for such a positive review.It is truly heartwarming to hear that you enjoyed the comfort and cleanliness of our accommodations, as well as the high standard of service provided by our dedicated team. Your commendation of the delightful culinary experience and the selection of wine at our restaurant is a testament to our commitment to offering exceptional dining options. We are thrilled that the Hilton Paris Charles De Gaulle Airport met your expectations, and we take pride in delivering an experience that stands out in your travels.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

8/10 Baik

Frank

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice property, quick and friendly check in. Rooms very spacious and a nice bathroom with bath and walk in shower.
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 7 Mei 2024
Dear Frank,Thank you for such a great review.We're thrilled that you enjoyed our overall environment and made the most of our Play spaces, Coffee bar, and Laundry room. It's also great to know that our team's friendliness and service met your expectations. We appreciate your feedback on the bathroom quality and will look into ways to improve it. As for the Food & Drink, we're always working on enhancing our offerings, so we hope you'll give it another try during your next visit.We look forward to a return visit from you in the future.Best wishes,Your Marketing Assistance

8/10 Baik

Tara

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Had two room suite night before early international flight home. Slept well and the breakfast in the morning was really good. Would recommend for convenience to airport.
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 29 Apr 2024
Dear Tara,Thank you for such a positive review.We are delighted to hear that our team made a great impression on you and that you enjoyed our breakfast offerings. It's also wonderful to know that you found the room clean, comfortable, and well-appointed.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 Cemerlang

Virginie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good hotel and service
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 26 Apr 2024
Dear Virginie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

10/10 Cemerlang

NORMAN

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Hotel and AirPort need bus to move from airport to hotels in area.
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 17 Apr 2024
Hi there,Thanks for taking the time to share your review.While we understand the convenience a direct bus service might offer between the airport and the hotels in the area, we are pleased to inform future guests that our hotel is easily accessible via the CDGVAL shuttle service, which provides a quick and efficient connection to the airport terminals.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Your Marketing Assistance

6/10 Boleh diterima

beatrice

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
La television ne marchait pas a ce prix c est un peu hallucinant
Menginap 1 malam pada Apr 2024
Respons daripada Your Marketing Assistance pada 9 Apr 2024
Chère Beatrice,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que la propreté de la chambre ait répondu à vos attentes et que vous ayez trouvé notre service à la hauteur de vos exigences.Nous regrettons sincèrement que la télévision n'ait pas fonctionné correctement lors de votre séjour. Soyez assuré que notre équipe technique travaille constamment à maintenir nos équipements en parfait état de fonctionnement. Nous sommes également conscients que certains aspects de l'état de l'hôtel n'ont pas répondu à vos attentes et nous sommes engagés dans un processus continu de rénovation pour améliorer l'expérience de nos clients.Nous espérons avoir le plaisir de vous accueillir une nouvelle fois.Your Marketing Assistance

10/10 Cemerlang

belle, covina

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We are so glad to finally in a hotel where we are familiar and felt like home in a foreign country. Services are great! Place is luxurious! Wonderful experience after going around Europe.
Menginap 3 malam pada Mac 2024
Respons daripada Your Marketing Assistance pada 10 Apr 2024
Dear Belle,Please accept our thanks for your kind review regarding your stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 Cemerlang

ABBAS

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
If I return to visit Parice I will choose this hotel again
Menginap 2 malam pada Dis 2023
Respons daripada Your Marketing Assistance pada 26 Mac 2024
Dear Abbas,Thank you for positively reviewing your time at our hotel.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again in the future.Best regards,Your Marketing Assistance

4/10 Lemah

Kalee

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed here because it was close to the airport and we had to return our rental car here. Overpriced and dirty. We saw sooooo many rats outside when going to the parking garage.
Menginap 1 malam pada Mac 2024
Respons daripada Your Marketing Assistance pada 26 Mac 2024
Dear Guest,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to seeing you again on a future occasion.Best regards,Your Marketing Assistance

10/10 Cemerlang

Christopher, rio rancho

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy walk from terminal 3, knowledgeable staff, great kitchen
Menginap 1 malam pada Mac 2024
Respons daripada Your Marketing Assistance pada 20 Mac 2024
Dear Christopher,Thank you for sharing your kind review.We're thrilled to hear that the proximity to terminal 3 made your arrival convenient. Our team takes pride in their knowledge and it's wonderful to know they were able to assist you effectively. Additionally, we're pleased that our culinary offerings met your expectations and contributed positively to your stay.We note your ratings on room cleanliness and amenities and appreciate your constructive feedback. Our commitment to maintaining high standards of service and accommodation is unwavering, and we hope you found comfort in the spaciousness and design of our rooms, reflecting our dedication to guest satisfaction.We hope to welcome you back for a return visit.Best regards,Your Marketing Assistance

6/10 Boleh diterima

idan, moshav taashur

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
A very dangerous area. They pocketed our phone at the entrance to the hotel
Menginap 1 malam pada Mac 2024
Respons daripada Your Marketing Assistance pada 20 Mac 2024
Dear Idan,Thank you for sharing your experience with us.We are glad you had a pleasant stay and would like to assure you that our location is quite safe, we do nevertheless advise our guests as when in any large city, to take care of their belongings.We hope to welcome you back. Best wishes,Your Marketing Assistance

8/10 Baik

Denier

Mengembara bersama keluarga
Les rideaux ont des trous et la carte du restaurant est très minimaliste...
Menginap 1 malam pada Mac 2024
Respons daripada Your Marketing Assistance pada 20 Mac 2024
Cher hôte,Merci pour ce retour d'expérience après votre passage dans notre hôtel.Nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes. Nous prenons bonne note de vos remarques concernant les rideaux de la chambre et nous assurons que le confort et la qualité de l'expérience de nos clients sont primordiaux pour nous. En ce qui concerne la carte de notre restaurant, nous sommes fiers d'offrir une cuisine française et internationale et nous sommes constamment à l'écoute des retours de nos clients pour améliorer notre offre.Nous espérons vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 Cemerlang

Elton

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super close to the airport. Best option.
Menginap 1 malam pada Dis 2023
Respons daripada Your Marketing Assistance pada 12 Mac 2024
Dear Elton,Thank you very much for this kind review.We're delighted to hear that our proximity to the airport met your travel needs.The entire team look forward to welcoming you back for a future visit.Kind regards,Your Marketing Assistance

10/10 Cemerlang

George

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
O
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 12 Mac 2024
Dear George,We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

10/10 Cemerlang

Nada

Excellent service!!
Menginap 1 malam pada Mac 2024
Respons daripada Your Marketing Team pada 4 Mac 2024
Chère Nada,Merci pour la rédaction de cet aimable commentaireNous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous revoir.Your Marketing Team

8/10 Baik

Arturo

Sukakan: Kebersihan, kakitangan & perkhidmatan
A sus alrededor hay muchas ratas. (En el estacionamiento)
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 4 Mac 2024
Estimado Arturo,Le agradecemos que nos dejara sus impresiones tras su paso por Hilton Paris Charles De Gaulle Airport.Nos alegra saber que ha encontrado satisfactorio el nivel de limpieza y el servicio que ofrecemos. Apreciamos sus comentarios positivos sobre estos aspectos. Lamentamos mucho leer acerca de su observación en el estacionamiento. Quisiera asegurarle que la higiene y seguridad en todas las áreas de nuestro establecimiento son una prioridad absoluta para nosotros, y aunque este comentario es atípico, tomaremos las medidas necesarias para investigar y abordar el tema de manera efectiva.Ojalá vuelva pronto, estaremos encantados de darle la bienvenida nuevamente.Your Marketing Assistance

8/10 Baik

JEAN-LUC

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 27 Feb 2024
Cher Jean-Luc,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Your Marketing Assistance

4/10 Lemah

AKIO

Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 27 Feb 2024
Dear Akio,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Your Marketing Assistance

8/10 Baik

gregory

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Proximité
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 27 Feb 2024
Cher Gregory,Nous vous remercions pour cet excellent retour.Nous sommes ravis d'apprendre que notre propreté et l'état de notre hôtel ainsi que la qualité de notre service ont pleinement répondu à vos attentes. C'est toujours encourageant de savoir que nos efforts pour offrir une expérience mémorable sont appréciés par nos clients.Ce serait un plaisir de vous recevoir à nouveau. Your Marketing Assistance

8/10 Baik

Natacha Ndem

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 27 Feb 2024
Chère Natacha,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous recevoir à nouveau très bientôt.Your Marketing Assistance

10/10 Cemerlang

SAM

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly accommodating staff. Room was large, clean and modern. Very convenient to the CDG train to all terminals. Well worth it, would definitely stay again
Menginap 2 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 22 Feb 2024
Dear Sam,We're thrilled to hear you found our staff friendly and accommodating. It's wonderful to know that our room's size and modern amenities met your expectations, and that our location provided the convenience you needed for your travels to and from the terminals. We take pride in maintaining a high standard of cleanliness and are glad this was reflected during your stay.We look forward to seeing you again on future occasions.Best wishes,Your Marketing Assistance

8/10 Baik

Richard

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 21 Feb 2024
Cher Richard,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir pour un moment tout aussi sympathique,Your Marketing Assistance

10/10 Cemerlang

shelley

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
clean, quiet stay
we stayed overnight as we had a flight the next morning. everything was fine
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 21 Feb 2024
Dear Shelley,Thank you for such a positive review.It's wonderful to hear that you found your stay clean and quiet, which aligns with our commitment to providing a serene environment and immaculate accommodations. We're also glad that the room comfort and service met your expectations, reflecting our team's dedication to guest satisfaction.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

8/10 Baik

Natacha

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 21 Feb 2024
Chère Natacha,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Your Marketing Assistance

4/10 Lemah

Carine

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 19 Feb 2024
Chère Carine,Nous sommes navrés que votre séjour dans notre hôtel n'ait pas totalement répondu à vos attentes. La satisfaction de nos hôtes est au centre de nos préoccupations et nous aimerions en savoir plus. N’hésitez pas à revenir vers nous.Marketing@hiltoncharlesdegaulle.comNous souhaiterions vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 Cemerlang

Rebeca

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Your Marketing Assistance pada 15 Feb 2024
Dear Rebeca,Thank you for such a positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Your Marketing Assistance

10/10 Cemerlang

HSINWEN

Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 8 Feb 2024
Cher Hôte,Merci d'avoir pris le temps de nous attribuer cette appréciation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Your Marketing Assistance

10/10 Cemerlang

John

Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 6 Feb 2024
Dear John,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Your Marketing Assistance

10/10 Cemerlang

Nicolas

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Top
Rien à dire !! Parfait avant un départ en voyage ou même au retour. Je recommande
Menginap 1 malam pada Nov 2023
Respons daripada Your Marketing Assistance pada 6 Feb 2024
Cher Nicolas,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez trouvé notre établissement parfait pour un départ ou un retour de voyage et que la propreté de nos chambres ainsi que la qualité de notre service et du confort aient répondu à vos attentes. Votre recommandation est grandement appréciée et nous sommes heureux de constater que votre expérience a été à la hauteur de vos attentes.Au plaisir de vous revoir parmi nous,Your Marketing Assistance

4/10 Lemah

ALEXANDRE

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Quarto com muito cheiro de cigarro !!
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 1 Feb 2024
Caro Alexandre,começamos por agradecer a sua preferência e retorno.É com consternação que lemos o seu comentário, uma vez que não corresponde à apreciação habitual dos nossos hóspedes ou ao serviço que procuramos prestar. Necessitaríamos de mais detalhes para compreender a sua insatisfação, de qualquer modo apresentamos as nossas mais sinceras desculpas por qualquer incómodo sentido.Aguardamos poder voltar a recebê-lo em melhores circunstâncias.Your Marketing Assistance

8/10 Baik

Rafael Botelho

Sukakan: Kebersihan, keadaan hartanah & kemudahan
A única coisa que deixou a desejar foi a comida
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 31 Jan 2024
Caro Rafael,agradecemos a sua escolha e feedback.É com satisfação que verificamos que os níveis de limpeza e condições do nosso hotel estiveram ao encontro das suas expectativas, reflectindo o nosso compromisso com a excelência no serviço. Lamentamos, no entanto, que a experiência com a nossa oferta gastronómica não tenha sido totalmente do seu agrado. Orgulhamo-nos da nossa cozinha internacional e francesa, e estamos sempre em busca de melhorar para agradar a todos os paladares.Esperamos que tenha a oportunidade de voltar.Your Marketing Assistance

8/10 Baik

Bronagh

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Quick stop over in a giant family suite
Lovely hotel, kids were in awe when they walked in especially using the glass elevator! We stayed in a family suite with executive lounge access, the suite was absolutely huge and we were well impressed. Regarding newly renovated, i would question this as it was not newly renovated, maybe a new bed and wallpaper behind it but skirting were shabby and hall wall with service doors was definitely dated as was the bathroom. But overall it was clean and bed was so comfortable. We had no power in one side of the suite to any sockets and staff quickly fixed this late at night as we were only plugging in devices then and realised (simple fix of trip switch in fuse board but we had no acess to this) Phone also broken in same suite, wires loose in plug into wall, we informed reception on check out, it probably just got caught or pulled by accident at some stage. Breakfast was delicious and check out was quick and easy. Food at the bar and drinks are quite expensive but nice(cheapest bottle of red wine €47, pint of guinness €11, we got the soft drinks free from the executive lounge as soft drinks were €each) , kids didn't like the nuggets and mash as mash was sweet potato and nuggets were very dark in colour like brown meat used in them and very strong tasting. Took ages for staff to clear away dirty plates and cutlery etc. It was a quick stop over before our morning flight the next day and it was a lovely hotel that id recommend but just expensive to eat and drink in.
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 31 Jan 2024
Dear Bronagh,Thank you for taking the time to share your review.We're thrilled to hear that the size of our family suite left a lasting impression and that the comfort of our beds contributed to a restful stay. It's also great to know that you found our executive lounge to your liking and that our breakfast options met your expectations. Regarding your comments on the suite's condition, we appreciate your feedback and would like to assure you that while our last room renovations took place in 2017, we continually strive to maintain our rooms to a high standard. We apologize for the inconvenience with the power outlets and the phone, and we're glad to hear our staff was able to address the issue promptly. We understand that dining costs can feel high, and we aim to provide quality options that justify the price. However, we'll certainly convey your thoughts about the food options for children and the speed of service to our culinary team for review.All of the team really do hope we may welcome you back in the future. Kindest regards,Your Marketing Assistance

8/10 Baik

Helene

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 30 Jan 2024
Dear Helene,Thank you for sharing your opinion of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back.Best wishes,Your Marketing Assistance

10/10 Cemerlang

Bashiru

Sukakan: Kebersihan, kakitangan & perkhidmatan
No sockets for non EU plugs in the room. At least a USB port will help.
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 31 Jan 2024
Dear Bashir,We appreciate the time you have taken to share your feedback.It's wonderful to hear that you were satisfied with the service provided by our team. We pride ourselves on delivering a 100% service satisfaction to our guests, and it's reassuring to know that we have met your expectations in this area.We understand the importance of having accessible power outlets for all our guests and we apologize for any inconvenience caused by the lack of non-EU plug sockets in your room. We recognize the growing need for USB ports and will take your feedback into consideration as we strive to improve our guest experience.We are pleased you found the cleanliness of your room to be up to a high standard. Maintaining our hotel in pristine condition is a priority for us, and we're glad that this was reflected during your stay.We hope to see you again soon.Best regards,Your Marketing Assistance

10/10 Cemerlang

Rachel

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 26 Jan 2024
Chère Rachel,Merci d'avoir partagé votre expérience chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous accueillir à nouveau,Your Marketing Assistance

10/10 Cemerlang

Austin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 22 Jan 2024
Dear Austin,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future.Kind regards,Your Marketing Assistance

10/10 Cemerlang

Timothy

Sukakan: Kemudahan
Quick and pleasant check in.
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 19 Jan 2024
Dear Timothy, Thank you very much for this kind review of your recent stay.We're delighted to hear that the check-in process met your expectations, and you found the room amenities to be impeccable. Our team strives to provide a seamless arrival experience and ensure every aspect of your room is in perfect order for a comfortable stay.We look forward to welcoming you back. Best regardsYour Marketing Assistance

6/10 Boleh diterima

Elias

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Breakfast far from Hilton standards , delivery not worth the price !
Menginap 1 malam pada Jan 2024
Respons daripada Your Marketing Assistance pada 22 Jan 2024
Dear Elias, Thanks very much for your high rating of our hotel.We're sorry to hear that the delivery of the breakfast did not meet your expectations. We're committed to providing high-quality services to all our guests and we regret that we fell short in this instance.We hope to welcome you back on a future occasion. Best wishes,Your Marketing Assistance