"We got notified the property was under construction 2 days after leaving for our Italy & France vacation, leaving us limited options. Upon arrival, we found construction at the front entrance and were not warmly greeted at check-in. Reaching our room required a long walk, the elevator in our building was unreliable. Staff blamed the issue on housekeeping, but it was clear there was a larger problem. Because my husband has limited mobility following multiple back surgeries, we were concerned about his safety if the elevator failed especially being a commercial builder himself.
When we entered the room, it smelled as if a wet dog had been there. I immediately contacted Expedia, and after speaking with the hotel, they agreed to refund 3 of our 4 nights if we checked out immediately. We booked another property and went to the front desk to leave, they tried to offer another room, which we declined. The next day, we discovered no refund had been issued. After contacting Expedia, we learned the hotel had gone back on its agreement. I spent much of our vacation calling daily to have the matter escalated. I finally filed a claim through the French consulate, and shortly thereafter the hotel refunded three nights as originally promised.
While we eventually received the agreed-upon refund, it did not compensate for the stress, inconvenience, and valuable vacation time lost dealing with the horrific situation. We will never speak well of France to anyone that asks. It is all on them."
"We were given a room that was freshly refurbished and smelled of paint which was not great. The staff were courteous to change it immediately on our request. The new room was good but in serious need of repair with wet patches in the ceiling in the bathroom and woodwork completely peeling. On the first day, housekeeping did not clean the room and despite two reminders, it wasn’t cleaned when we came back to the room post dinner. It was then cleaned after we went to the manager. Overall, the hotel is in a great location, the staff is nice but due to the points mentioned above, I wouldn’t stay here again."
"The obvious Lake is at the location of the Eiffel Tower.
We thought we had a balcony room and for the price, I would expect balcony room with a view of the Eiffel Tower. The safe didn’t work and they said someone to come to fix it but as far as I know no one ever did. The soap and the shower didn’t work and for a short period of time we lost electricity. They came to fix it, but when we opened the door, the lights came back on.
Great to have the TAXi stand so close by."
"We loved our stay at Sheraton at the Paris Charles de Gaulle Airport. The cleanliness of and comfortable room provided a place to rest before departure. The staff were friendly, helpful and attentive. What was especially remarkable, was being just a few minutes from the airport, which saved so much time, stress and hassle. Definitely recommend!"
"Hotel was very convenient for the airport. Check in was slow as staff were distracted by the number of flight cancellation bookings that they hadn't received information on, so weren't as pleasant as normal check-in staff.
The room was very clean and the bed comfortable. Dinner at the pizza/Italian restaurant was good."
Rates for cottages in Paris range between and per night. No matter your budget, you're sure to find the ideal place to get reacquainted with nature. These prices were available on Expedia within the past 7 days, for a hotel booking with a check-in date within the next year. Prices reflect current offers and availability is subject to change. Additional terms may apply.
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