"Title: Friendly staff, but room conditions and amenities fall short
This was my first time staying at the Fairfield Inn & Suites Verona Turning Stone for a short family trip.
The Good:
The front desk staff was consistently polite, kind, and courteous throughout our stay. The common areas looked very clean, and the initial welcome was great.
The Issues:
Unfortunately, our room and the hotel amenities had several notable problems:
Maintenance & Heating: Upon arrival, our room door was extremely difficult to open, requiring a call to front desk maintenance. On our second night when the temperature dropped, turning on the heat blew a strong smoke smell into the room, making it unusable. Staff said it was just from disuse, which was disappointing.
Bedding & Mattress: The fitted sheet kept slipping off. When we removed it to fix it, we discovered the mattress was heavily stained and extremely uncomfortable.
Entertainment & Wi-Fi: The internet connection was very poor, and I was unable to connect my Fire Stick to the TV, which was a major disappointment for evening downtime.
Amenities: Having only one washer and one dryer for a 95-room property makes laundry practically non-existent. Additionally, while we saw a pool on site, no details or guidance were ever provided about guest access.
While I appreciate how sweet and helpful the staff were, the room comfort, Wi-Fi, and property upkeep definitely need improvement."
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