Hotel Keluarga di Kariah Paget

"Staff was very helpful and considerate"

"Grotto Bay has seen better days. We arrived at check-in time to a very substandard room. The building was next to active construction, the room was so moist water covered the windows so you could barely see out, plus the alleged ocean front room looked out onto a wall of shrubbery, so the water was barely visible. After much discussion with the woman at the front desk, we spoke to the manager. They said they only had one available unit which was below the level we had paid for. He offered to...