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"The staff are alright, seemed kind of lost and don’t have any change. Also the property is nice but the room is not nearly as nice as photos make it seem"

"I’ve stayed at Aqua Mirage Club & Aqua Parc multiple times over the years—this was probably our 6th visit—and it used to be our go-to hotel. Unfortunately, this recent experience was disappointing and will likely be our last. The rooms have gone downhill. There is no smart TV, and the small TV provided was locked to a single channel, which is not acceptable for a hotel of this level. The WiFi was also extremely unreliable—you constantly have to reconnect, which makes it frustrating to use. What stood out the most this time was the change in service. Some staff members were rude, which is very different from the welcoming atmosphere we experienced in the past. Another big disappointment was the new policy for early arrivals. Previously, if you arrived before check-in, you could enjoy lunch and use the pool while waiting for your room. Now, they charge €15 per person just to access these basic amenities before 3 PM, which feels unreasonable—especially for returning guests. The food quality has also noticeably declined compared to previous visits. It’s really unfortunate because this hotel used to be a favorite for us, our family, and our friends. Sadly, due to the drop in service, quality, and overall experience, we won’t be returning."

"Great location, friendly staff, and great food. The breakfast buffet was excellent. Also, it's also a beautiful hotel. We really enjoyed our stay!"

"Aside from the amazing architecture, views and facilities the staff and dining were incredible "

"Staff was super helpful."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"I HAD A VEY GOOD STAY AND GOOD TIME, THE STAFF WERE GREAT. "

"I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined."

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "