Oliena Spa Hotels

"Rustic Charm! Lovely experience! Don’t be put off by some of the negative reviews- especially the ones about luggage support and service. The service was perfect. There’s much to love about this place. It’s not a luxury resort so if that’s what you’re after this is not your place but it’s a unique property, quaint, charming and cozy in a scenic, quiet area away from everything. Our room was nicer than expected and comfortable. Overall it was better than expected. The restaurant was actually not as good as expected although it’s charming and dry busy. We had dinner there two nights in a row. One night the service was great. The second night it was abysmal. The food was unremarkable but very inexpensive. "

"Great location. East access to beach and boats."

" The location is beautiful and peaceful — exactly what we wanted — but the service is not at 4-star level. Staff are kind but clearly overstretched. We were charged €8/day for parking with no alternative, which should really be included. Breakfast starts only at 8AM with no early option, and no water or coffee machine in the rooms. The spa was advertised but was unavailable during our stay, with no prior notice. The pool bar opened only after 1PM. The biggest surprise was the coffee: machine coffee was poor, and my first cappuccino tasted of salty water (likely tap water). Though the waiter apologised and fixed it the next day, this is unacceptable in an Italian 4-star resort. Staff also had loud arguments near guests. Room cleaning was basic: towels were changed but sheets weren’t, and floors weren’t properly cleaned. The food menu is very limited and expensive. Worst of all, during checkout they tried to charge us more than double (including parking again and items we didn’t order). Only after I asked to check the bill was it corrected. Beautiful setting, but the service, transparency, and quality need major improvement"