Oetz hotels from RM436

"Found the hotel to be very relaxed with a pleasant atmosphere. All staff were friendly and helpful. The room was impeccably clean and of a good size. The bathroom was as new and again lovely and clean. Appreciated the kettle and the limited supply of teabags and coffee. Had to ask reception for milk but that was no problem and they were happy to provide a little jug of milk. The location was pretty central with the shopping centre very close by. Loved our short stay here and would highly recommend. Thank you!"

"We stayed to celebrate a 50th birthday and were truly disappointed with the staff. The hotel was beautiful but the experience was ruined by the rudeness, aggression, condescension and lack of care by most staff we encountered excluding David the GM, who was lovely & apologetic (he came out of his office after his staff raised their voice at me). We received the pre-arrival email asking us for any preferences we had, but it was completely disregarded. It took us 3 frustrating attempts to get the 1 simple thing we requested - which could have been done before or upon arrival. I travel a lot & don’t write a negative reviews, but I’ve never been spoken to so rudely by hotel staff, let alone a 5 star hotel. We were dismissed without explanation multiple times and then expected to literally pay cash for the staff’s mistakes. Not good when guests are nicer to the staff than they were in return. Five different staff told us the hotel was booked out, passing their stress onto their guests, even though all of our interactions were at quiet off peak times. Such a surprisingly negative experience at a hotel that should have been an easy positive. "

"Great hotel with excellent staff and food. Easy parking and great location in the middle of town and close to the ski slopes. Highly recommend!"

"Lovely hotel, great for kids. Nice food with half board. Room was clean but overly hot. Had to sleep with windows open every night."

"Clean room, historic building"

"Rooms are clean, spa is big with several saunas, excellent massage with Billy."

"Everything was up to expectations good location clean and friendly"

"spa was very good, location was perfect for skiing"

"First of all, we were welcomed by friendly staff. The room was clean, and the sauna was great. We even wanted to extend our stay, but unfortunately the price had already doubled."