2/10
Awful. I booked a deluxe room which said “oceanfront,” I assumed that meant it had a balcony. Apparently, that did not mean balcony, but I understand that was my mistake. I tried for days to call the hotel to change it to another room but no one would answer or respond to my messages. Finally I got a hold of someone the day of the trip and of course it was fully booked at that point and could not be changed. When I got there, I was given a handicap room that was literally in the stairwell with one window facing the parking lot… The door didn’t latch unless you pushed extremely hard, shower was not hot and had horrible water pressure, and worst of all, this room would absolutely not be accessible for a handicapped person! The door was literally on a flight of stairs! Also, I wasn’t told this until I asked about it but they do not make up the rooms unless you ask for it. I requested it on the 3rd morning of my stay and was gone until 7pm… room was not made up. When I asked about it I was told with attitude that the cleaning people were gone for the day and I could have some towels. The next day after requesting again for the room to be made up, they didn’t even latch our door and left our dirty towels and blankets in the stairwell outside our door all day! WOULD NOT RECOMMEND.
Ally
Menginap 4 malam pada Jun 2025
