Dear Mr. Allan,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the perceived high prices. It's important to note that the government mandates a 21% tax on all hotels in Indonesia, which affects pricing across the industry. Regarding your concerns about Bali's unique atmosphere, we understand the importance of preserving the local culture and will take steps to ensure a more authentic experience for our guests.As for the coconuts being wrapped in plastic, this is done for hygiene purposes to maintain the safety and cleanliness of the products. We appreciate your feedback and will use it to improve our services and offerings. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr. Maxime,Salutations du Novotel Bali Nusa Dua Hotel & Residence.Merci beaucoup d'avoir pris votre temps précieux pour répondre aux questions sur votre séjour.C'est toujours un plaisir de recevoir des retours positifs. Je suis très heureux de savoir que vous avez passé d'excellentes vacances avec nous.Vos commentaires sont vraiment appréciés.Nous espérons que cette expérience vous ramènera chez nous dans un avenir proche. En attendant, nous sommes impatients de vous accueillir à nouveau et nous serons toujours votre maison au Novotel Bali Nusa Dua Hotel & Residence.Cordialement,Christophe Bernard KeramarisDirecteur général

Dear Mr/Mrs. Abi,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff, our facilites, our room are meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We also would like to thank you for the feedback as we strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mrs. Elizabeth,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.We also would like to thank you for the feedback as we strive to continuously improve the quality of our facilities to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr/Mrs. Prasad,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed some certain minor points you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear David John,Thank you for sharing your feedback with us. We are delighted to hear that you had a great family stay at Novotel Bali Nusa Dua Hotel & Residence.Your satisfaction is our priority, and we are pleased that you enjoyed your time with us. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm Regards,Christophe Bernard Keramaris General Manager

Dear Mr. / Mrs. Kan,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued. Thank you again for sharing your experience, we look forward to welcome you back on next year to Bali. Kind Regards, Christophe Bernard KeramarisGeneral Manager

Dear Mr. Paul Patrick, Warm greetings from Novotel Bali Nusa Dua Hotel & Residence. We are delighted to receive your positive feedback and thrilled to hear that our staffs made your stay more enjoyable. Your comfort is our priority, and we'll be sure to pass on your kind words to Jayaa. We are looking forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences soon. Kind Regards, Christophe Bernard Keramaris General Manager.

Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel. We're thrilled to hear that you had a great experience with our staff and enjoyed the convenient location near food, spa, and street shopping. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

Dear Terry,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We are delighted to hear that you enjoyed spending your time at the toddler pool. Your satisfaction is important to us, and we are pleased that you found joy in our facilities.We apologize for any inconvenience caused by the size of your room. While we strive to provide the best experience possible, we understand that our rooms may be perceived as dated by some guests. Rest assured, we are continuously working on improvements to enhance the overall guest experience.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr./Mrs. Thinn,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We're thrilled to receive your score. Your feedback is truly valued and appreciated.Thank you for choosing Novotel for your stay. We hope this experience will lead you back to us in the near future. In the meantime, we eagerly anticipate your return and assure you that Novotel Bali Nusa Dua Hotel & Residence will always be your home.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr./Mrs. Carol, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We will strive to continuously improve the quality of our services and our facilites to give better experience for our guest. Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel.We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

Dear Waseem,Warmest Greeting's from Novotel Bali Nusa Dua - Hotel and Residences.We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Andrew David,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

Dear FedericaWarmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

Dear Cameron, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience. Glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We are fully noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest. Please assure that your remarks has been well documented and will be certainly looked into. Your comments are truly valued! We are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Kerry Ann,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Nethen Jeshani,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear our beloved guest,Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us, also regarding the room was not ready yet at 2 PM due to on your stay date, we had highest room for check out and check in and our housekeeping need more time to prepare all of the room as well, however we tried to do our best to prepare the room as priority as we can.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to rate Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,

Dear Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Thanh Nguyen,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Alex,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Anthony,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mrs.LawrenceThank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & ResidencesIt is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr.ChrisGreeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Christopher, Thank you for taking your valuable time to post a score about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.We strive to continuously improve the quality of our services to give better experience for our guest.In the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr. Mark,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mrs.Leeanne,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Christopher, Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. I do hope this experience will lead you back to us in the near future. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Khawaja umer,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Nicholas,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Marlin, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We very much appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Filip,Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Mark, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent stay experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your feedback is truly valued. We wish this experience will lead you back to us in the near future. Once again thank you very much for your valuable feedback. See you at Novotel Bali Nusa Dua – Hotel and Residences. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Juan,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Cher Yacine, salutations du Novotel Bali Nusa Dua Hotel & Residence. Merci beaucoup d'avoir pris votre temps précieux pour partager votre récente expérience au Novotel Bali Nusa Dua Hotel & Residences. C'est toujours un plaisir de recevoir des commentaires positifs. Je suis très heureux de savoir que vous avez passé de bonnes vacances avec nous. Vos commentaires sont vraiment appréciés. Nous espérons que cette expérience vous ramènera à nous dans un proche avenir. Encore une fois merci beaucoup pour vos précieux commentaires. Rendez-vous au Novotel Bali Nusa Dua – Hôtel et Résidences. Cordialement, Christophe Bernard Keramaris Directeur Général

Dear Nick, Greetings from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share your recent experience at Novotel Bali Nusa Dua Hotel & Residences. It's always a pleasure to receive positive feedback. I am very happy to know that you had a good holiday with us. Your comments are truly appreciated. We hope this experience will bring you back to us in the near future. Once again thank you very much for your valuable comments. Meet at the Novotel Bali Nusa Dua – Hotel and Residences. Sincerely, Christophe Bernard Keramaris General Manager

Dear Anil, Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Google Plus.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Kenneth, Warmest Greetings from Novotel Bali Nusa Dua - Hotel and Resirences.Thank you for taking your valuable time to share your previous stay experience at our hotel.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Joanne, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to fill-up the questioner about your stay. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back on your next trip to Bali.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Lukas, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcoming you back on your next visit to Bali.See you again!Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr.JamesThank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences .We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your rate are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Roberto,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua - Hotel & Residences.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Amarsingh, Warm Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at our hotel.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Dorin Sharmila, Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager