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"Checked in early which was great after a 10 hour drive. But… was told to use self check in. First time being there had no clue that bracelets were room key. Kiosk provided room number we’re assigned to but had no clue that it was ready. So I ended up having to wait 10 minutes in line anyway. The person helping me wasn’t very knowledgeable. Our family of 6 got the deluxe suite that sleeps 8. You have to pay for the extra people to use the water park which we thought was included. The amenities in the room were limited, Exactly 6 towels, 2 coffee cups and 3 coffee pods is not enough for 6 people.. Mini refrigerator barely fit anything (Should be larger for the suites). No microwave, outer door was hard to lock and the t.v. wouldn’t turn off. The outdoor pool wasn’t open as the website said. We came to celebrate our grand daughter’s birthday and ended up only doing the indoor park not knowing that it wasn’t open. Most of the slides are for 42 & 48 inches & taller- makes it hard when you have younger kids and they can’t ride they have the younger kids slides but there was so many bigger kids running around and using them that the little kids were pushed aside. We were on the main walkway and it was very loud when there were people walking through there- especially at 10 pm when everyone was trying to sleep. They automatically charge gratuity at the restaurants which we barely had service at the buffet but still charged for poor service. Everything is cashless- which I hate!"

"N/a"

"Clean room and good sleep."

"Absolutely top notch customer service and the nicest employees. The hotel is older but very clean and in a great area to easily access all Norman has to offer. It was very quiet there and the rooms are spacious and the bed very comfortable. Highly recommend. "

"The room was outdated looking with a broken lamp.The bed, sheets, blankets and pillows were uncomfortable. We booked a room with 2 queen beds and got a suite with 1 bed and a pull out sofa that my kids slept on. The pull out sofa had dirty sheets that were stained. The staff did bring up clean sheets right away. The free breakfast looked and smelled amazing. The staff was top notch and really went out of their way for guests. "

"We got there at check in time and they said I’m sorry come back in a hour. We have been traveling for hours. There was one towel and no washcloths in our room. I asked multiple times and never received any until the next day. There was hair a whole bunch behind the door of the bathroom that no one cleaned. I was afraid to walk barefoot and just fyi they charge you an extra $100 for a deposit! You will get it back a week or longer after you leave. Terrible experience. And the tv remote wouldn’t even work. And some guests that already checked in I overheard said they went to their room and it was still dirty and they already gave them the card to go to their room. Worst stay at a hotel I’ve ever been too. I’m surprised they didn’t have bedbugs."

"Clean, impeccable property, great bed!!!"

"The gym is not up to par. The stationary bike seat is broken making it useless. I won't stay here again. Otherwise the hotel is fine. "

"Mattress was like sleeping on a rock. And for a new property, lots of cosmetic issues. And the breakfast was inedible."