Hotel Spa di Niagara-on-the-Lake

"The service is outstanding and the food/drinks quality is superior. I am always very happy with the welcome reception from the concierge. Everyone does their job so well and happily and we look forward each year to returning to Whiteoaks. The food is well prepared and the helpings are large. We love this hotel and it’s a great weekend away from home. "

"This hotel never disappoints "

"Beautiful place in a great location with very friendly and helpful staff!"

"Had terrible experience with the property. Barghav who claims to be restaurant manager was very rude and disrespectful to our family. He made us uncomfortable in front of others and discriminated. He has no social skills. He ruined our special weekend. "

"The breakfast was amazing and room was super clean and spacious "

"Great stay, but the pool is not as expected "

"Do not book a room here. There are displaced indigenous people staying here who are sick from water contamination in their homelands. For everyone's sake, book your stay elsewhere. Had we known this was the current situation at this hotel, we would have booked elsewhere. Both my 7 year old daughter and husband contracted a stomach virus while staying here Sunday-Thursday. I thought it was food poisoning, but when I went down to the lobby to work tonight, a young child projectile vomited on...

"Great location, beautiful architecture but there was no dining options, the desk staff wear many hats so often there was a “be right back” sign out and some of them did not appear to enjoy working their shift. Strong chlorine smell in the lobby, no dining options, the shower curtain fell down when I hung a wet towel on it (I’m old so I knew how to fix it), housekeeping every third day but if you appreciate character hotels those issues are worth the experience."