Dear Sarah, It’s so wonderful to hear that the team made your week-long stay such a positive one! We are thrilled that every visit to Extended Stay America has left a positive impression, regardless of the location. Knowing you feel welcomed and well cared for truly means a lot to us. Thanks for your continued support—we look forward to your next stay with us! Sincerely, Hotel Management 

Dear Carlos and Deirdre, Thank you for sharing your thoughts with us. We are sorry to hear that your stay did not meet expectations and that you left feeling uncomfortable. We truly understand how important rest is, and we regret that your experience was less than relaxing. Guest feedback is essential as we continuously evaluate areas for improvement. We hope you’ll consider returning so we can provide a more comfortable and pleasant visit next time. Sincerely,  Hotel Management

Dear Ryan, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the room access during your stay. We understand how frustrating that must have been and regret the impact it had on your visit. This isn’t the experience we want for our guests, and steps will be taken to ensure it doesn’t happen again. We hope you will consider giving us another chance to provide a smoother and more comfortable experience. Sincerely, Hotel Management

Dear Guest, We sincerely apologize for the disappointing condition of your accommodations. It’s clear that the presentation and upkeep of the space did not meet expectations, and we regret any discomfort this caused during your stay. Cleanliness and maintenance are priorities for us, and your feedback has been shared with our team to address the concerns raised. We understand how important a welcoming and well-kept environment is and are committed to making necessary improvements. Thank you for bringing this to our attention. We hope you might consider a future visit, allowing us the chance to provide a more positive experience. Sincerely, Hotel Management

Dear Guest,Thank you for your continued loyalty and for recognizing the efforts of our team. We are truly sorry to hear about your recent experience and any inconvenience caused during check-in. Your feedback is important, and we’re addressing your concerns internally to ensure all guests feel respected and valued throughout their stay. We appreciate your patience and hope you’ll give us another opportunity to provide the seamless experience you’ve come to expect.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your nice comments about the service provided by Hellena, and we will surely share your compliments! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. The issues you described, including the odor and presence of mold, are deeply concerning and do not reflect the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We truly regret the inconvenience caused and appreciate you bringing this to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We're pleased that our location and the quality of our rooms met your expectations. Our team works hard to ensure every guest has a comfortable and enjoyable stay, and your feedback confirms that we're on the right track. Your comments help us refine our services and provide an even better experience for our guests. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear John,Thank you for your kind review! We are happy to hear you enjoyed the convenient location. It is always our goal at Extended Stay America to provide both comfort and accessibility, and we are glad that came through during your visit. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the condition of your room and any discomfort it caused. While we are glad to hear that our front desk team was kind and accommodating, we regret that your experience did not meet expectations. Guest comfort and room quality are our top priorities, and your feedback helps us identify areas for improvement. We are actively working on maintaining and enhancing our accommodations to provide a better stay for all guests. We appreciate your patience and understanding, and we hope you will consider giving us another chance in the future. Sincerely, Hotel Management

Dear Guest, Thank you for your feedback! We're delighted to hear that our staff provided efficient and friendly service and that you found your room clean and well-stocked with linens. It’s great to know you enjoyed the fresh coffee and grab-and-go breakfast. While our property is older, we strive to maintain a welcoming and comfortable experience for our guests. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future!Sincerely,Hotel Management

Dear Guest, Thank you for your feedback! We are pleased to hear that you enjoyed a quiet stay. Providing a peaceful and comfortable environment for our guests is always a priority. We appreciate you choosing us and hope to welcome you back for an even better experience in the future. Sincerely, Hotel Management

Dear Bryon, We sincerely apologize for the challenges you faced during your stay, especially with the front desk service and the lack of assistance when you needed a spare key. Guest support is a top priority, and we regret that you experienced inconvenience. Your feedback is invaluable, and we will address these concerns with our team to improve communication and accessibility. We appreciate your honesty and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Management

Dear Kristie, We sincerely apologize for the inconvenience you experienced during your stay. A clean and welcoming environment, along with quality service, is our priority, and we regret that we fell short. Your concerns about cleanliness, breakfast availability, and checkout will be addressed with our team to ensure better service in the future. We appreciate your kind words about our after-hours staff member and will share your feedback. Thank you for bringing these matters to our attention, and we hope to provide you with a much-improved stay in the future. Sincerely, Hotel Management

Dear Oscar, We are truly sorry to hear about the experience you had during your stay. The safety and well-being of our guests are our top priority, and we are concerned about your encounter with a guest dog. Additionally, we apologize for the concerns you experienced during the delayed check-in. We understand your frustration and are grateful for your patience. We truly appreciate your feedback and will be addressing these issues with our team to ensure we are providing a much more efficient and safe experience for our guests in the future. We hope to host you again in the future and provide you with another excellent experience.Sincerely,Hotel Management

Dear Toreon,Thank you for your kind review! We are delighted to hear that you found the room at Extended Stay America clean and spacious during your visits. Providing a comfortable stay is our priority, and we appreciate your continued support. We look forward to welcoming you again!Sincerely,Hotel Management

Dear Tyrone,Thank you for sharing your feedback. We regret that the overall cleanliness of your room did not meet your expectations, particularly the flooring. Providing a well-maintained and comfortable environment is important to us, and we will address this concern with our housekeeping team to ensure improvements. We appreciate your input and hope to offer you a better experience in the future.Sincerely,Hotel Management

Dear Markea,Thank you for your fantastic review! We are thrilled to hear you enjoyed your stay at Extended Stay America and found our team friendly and accommodating. Your feedback on the breakfast is appreciated, and we will consider it as we strive to enhance our guest experience. We look forward to welcoming you back in the future!Sincerely,Hotel Management

Dear Johnnie,We sincerely apologize for the difficulties you encountered during your check-in process. We understand how frustrating this situation must have been, especially after a long day of travel. While this is not typical of our service, we regret the inconvenience caused by the lack of immediate assistance. Please be assured that we are addressing this with our team to prevent future occurrences. Your feedback is invaluable, and we hope you will consider staying with us again for a smoother and more seamless experience.Sincerely,Hotel Management

Thank you, Hilario, for your kind words! We’re delighted to hear that Hope’s friendly and attentive service made your stay at Extended Stay America more comfortable during a challenging time. We look forward to welcoming you back soon!Sincerely,Hotel Management