4/10 Lemah
Natasha
22 Okt 2025
Tidak sukakan: Kakitangan & perkhidmatan
Let me start by saying the front door men and valet guys were wonderful. Room temp was hard to keep. The toilet stopped working and was out of service over 18 hours. I made multiple complaints and asked if they could fix it and no one ever came despite saying someone would be right up, 4x. I finally purchased a plunger and fixed it myself which is absolutely unacceptable. It was very noisey inside the hotel and outside, outside to be expected given the location. I wouldn't have complained about anything and left a good review had the toilet been fixed in a timely manner. Not only is it an inconvenience to use the public toilet on the 2nd floor, but it isn't safe, especially for a female going alone to another floor to use the restroom in the middle of the night. Also, there is still a large hold pending on my card. In previous experiences in New Orleans the money is released the day after checkout. I've stayed in several New Orleans hotels and never had a bad experience until now. Will not stay at this property again.
Natasha
Menginap 3 malam pada Okt 2025
