Napoleon hotels from RM188

"Bathroom floor had pee marks meaning housekeeping is not sanitizing the bathroom enough."

"Room was clean, quiet, and staff was very nice."

"My room was clean and well maintained. Bistro in the lobby serves breakfast, water and coffee in the lobby all day long. "

"This place, in my opinion, is a DUMP! I went with my daughters this past weekend for dance competition. The dust/smudges/dirt on the surfaces, in the shower, hair in the bathroom sink, carpet felt "moist." The noise from the floor above was ridiculous. We could hear EVERY step taken. There was a wad of gum stuck on the nightstand; clear indication that there is NO cleaning being done at this location! The dust on the lampshade was so THICK!! The breakfast options, though "free," were still mediocre. The place looks like it's stuck in the 70's/80's. After expressing my issues with the woman at the front desk, she wasn't accommodating, She didn't offer any possible solutions and REFUSED to work with me. Told me if I checked out I'd simply lose my money that I'd paid for the room. Expedia contacted the property to try to come to a resolution and the desk clerk still REFUSED to refund my money (like it was HER money,) but expedia worked with me, got my onekey cash account loaded and my family and I were able to move to a more modern, clean facility, with NO issues. THANKS EXPEDIA for your excellent customer service!"

"Friendly and pleasant check in experience. Breakfast was very nice, clean and lots of choice. Breakfast staff very nice lady who took pride in providing a great experience. Easy access of the highway. We have stayed here numerous times and will again."

"Drain in tub didn’t work good. Weird smell in elevator, housekeeping has most rooms open all day just odd place. "

"We were very disappointed in the condition of our room and the hotel. The pool was not open, WiFi was not available, fan in bathroom didn’t work, refrigerator wasn’t functioning and there was no hand soap available per the cleaning crew. The staff were friendly and apologized that items weren’t available, but we expected more from this hotel chain."

"Small breakfast, but clean! Room was clean and beds were comfortable! "

"Room was clean and comfortable."