The office on-site did not manage the room we were in. Different companies seem to own different rooms. On the day we left, the toilet stopped flushing. On our way out I went to the office on-site to inform them, they said that was not their unit, they don't manage it. Not sure how you'd get an issue fixed, thankfully for us the issue happened as we were preparing to leave.
The suites are nice. The kitchen is well equipped with cookware and dishware. Having a washer and dryer in the suite is hugely convenient, you can pack less clothes and won't have a lot of dirty clothes to wash when you get home.
The mattresses on the beds were very comfortable, I slept very well, as did my wife and kids. The property was mostly quiet during sleeping hours too.
The multiple pools and hot tub on site were nice, our kids enjoyed them a lot.
It is mildly inconvenient for the parking garage to be separated from the lodging building by a block, but it wasn't a huge deal and finding available parking in the parking garage was always easy.
Overall, we really enjoyed our stay at the Carolinian and would not hesitate to return!
