Hotels near Natick Historical Society and Museum

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Spacious rooms and extremely friendly staff. Convenient parking with a great breakfast selection. "

"Very convenient location and the property is well maintained."

" Nice spacious room "

"I thought breakfast was too high. "

"-"

"Very helpful and respectful staff, easy and fast check-in (even when we arrived prior the time), old building facilities and aminities. Smelled a bit. Water tap was constantly dripping. I think area was safe near so many shopping places."

"Room carpets a bit smelly. A good shampoo and open windows often would help."

"Staff was extremely courteous and helpful on check-in and checkout. The room was very clean and the bed's quite comfortable. We had a busy weekend, so didn't avail ourselves of the amenities other than the breakfast (which had several options you would pay for) and the bar which was small, but comfortable. The bar person was very pleasant."