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Gorillas Volcanoes Hotel

3.0 star property
Travelers soak up Rwanda's sunshine at the outdoor pool while nature's beauty beckons nearby, with all journey details thoughtfully handled

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Gorillas Volcanoes Hotel provides a vibrant retreat in the heart of Rwanda. Guests enjoy the outdoor pool, relax on the sun terrace, or wander through the garden. The property features a playground for younger visitors, and everyone stays connected with in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Private bathroom
Shower/bath combination
Hairdryer
Bathrobes
Free bottled water
  • 25 sq m
  • Hill view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
Bathrobes
  • 1 bedroom
  • Hill view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Hill View, Garden Area

24-inch TV with digital channels

Executive Suite, 1 Bedroom, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
Bathrobes
  • 5 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Single Room, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Economy Single Room, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Private bathroom
Shower/bath combination
Hairdryer
Bathrobes
Free bottled water
  • Sleeps 1
  • 1 King Bed
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About the area

Muhoza is home to Gorillas Volcanoes Hotel. The area's natural beauty can be seen at Volcanoes National Park and Mount Bisoke, while Red Rocks Arts Centre and Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund are cultural highlights.
Visit our Ruhengeri travel guideOpens in a new window
Map
Ruhengeri-Gisenyi Rd, Muhoza

What's nearby

  • Cathedral of Ruhengeri - 13 min walk - 1.2 km
  • Shyira Diocese Cathedral - 15 min walk - 1.3 km
  • Musanze Modern Market - 2 min drive - 1.9 km
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund - 15 min drive - 16.0 km
  • Musanze Caves - 26 min drive - 26.7 km

Restaurants

  • ‪Amikus Coffee & Pizza - ‬2 min drive
  • ‪Migano Cafe, Lounge, and Grill - ‬17 min walk
  • ‪Hotel Muhabura Restaurant - ‬1 min walk
  • ‪La Paillotte - ‬2 min drive
  • ‪Volcana Lounge - ‬3 min walk

About this property

Gorillas Volcanoes Hotel

Property highlights
At Gorillas Volcanoes Hotel, you can look forward to a terrace, a garden and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-in and a banquet hall
  • Concierge services, luggage storage and 1 meeting room
Room features
All guest rooms at Gorillas Volcanoes Hotel boast comforts, such as air conditioning and bathrobes, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 24-inch TVs with digital channels
  • Balconies or patios, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Gorillas Volcanoes Hotel Ruhengeri
Gorillas Volcanoes Hotel
Gorillas Volcanoes Ruhengeri
Gorillas Volcanoes
Gorillas Volcanoes Hotel Hotel
Gorillas Volcanoes Hotel Muhoza
Gorillas Volcanoes Hotel Hotel Muhoza

Frequently asked questions

Does Gorillas Volcanoes Hotel have a pool?

Yes, this property has an outdoor pool.

Is Gorillas Volcanoes Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas Volcanoes Hotel?

Self-parking is free at this property.

What time is check-in at Gorillas Volcanoes Hotel?

Check-in start time: 10:00 AM; check-in end time: 10:00 PM.

What time is check-out at Gorillas Volcanoes Hotel?

Checkout is at 10:00 AM.

Does Gorillas Volcanoes Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gorillas Volcanoes Hotel located?

Situated in Muhoza, this hotel is within 1 mile (2 km) of Cathedral of Ruhengeri and Shyira Diocese Cathedral. Musanze Modern Market is 1.3 mi (2.1 km) away.

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Reviews

Gorillas Volcanoes Hotel Reviews

7.6

Good

8.2

Cleanliness

7.6

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 8 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

Reviews

6/10 Okay

Curtice

Liked: Staff & service
Disliked: Property conditions & facilities

Friendly, helpful staff, but some distance from NP

Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The hotel is lovely and the staff is really flexible.
Stayed 1 night in Aug 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room. Plenty of hot water in the shower. Comfortable bed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Customer Care

Clean rooms, quite and great customer care
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer care
Stayed 1 night in Dec 2022

8/10 Good

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel mit sauberen kleinen Zimmern und einem schönen Garten mit Pool. War sehr ruhig und angenehm, da nur wenige Gäste da waren. Das Essen war im Vergleich zu umliegenden Hotels sehr gut. Kann das Hotel auf jeden Fall empfehlen
Stayed 9 nights in Aug 2019

6/10 Okay

Bjarne

Liked: Cleanliness
Disliked: Room comfort

Overnatning i Musanze.

Meget lydt med trafikstøj fra vejen. For lidt / svagt lys på værelset. Ingen myggenet.
Stayed 1 night in Apr 2019

6/10 Okay

Anders

Liked: Staff & service
Disliked: Room comfort

Fint til prisen

Et ok hotel til prisen men noget slidt og ikke luksus. Fint wifi og søde smilende personale.
Stayed 2 nights in Jan 2019

6/10 Okay

Sergio

Liked: Cleanliness, staff & service

The gorillas are great!

Excellent base from which you can plan your gorilla excursion to Volcanoes National Park. The hotel is quite ordinary: not bad, not great. It's fine if your expectations are low.
Stayed 2 nights in May 2018

8/10 Good

EF, North Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel on the main road out of town

Food OK but not exceptionally good. Service a bit slow, but every meal we ate in Rwanda was subject to incredibly slow service
Stayed 7 nights in May 2018

6/10 Okay

Chanh, Wien

Positiv: + gutes Frühstück (sogar ab 6.00 Uhr, bei Bedarf auch bereits um 5.30 möglich); man kann quer durch die 2 Frühstückssets/-menüs auswählen. + freundliche Mitarbeiter (bis auf die weibliche Rezeptionistin, die "muffig" und gelangweilt wirkte) + hofseitige Zimmer sind ruhig (ACHTUNG: poolseitig gehen die Zimmer auch auf die Hauptstraße und sind sehr laut) + tolles Service: die vom Wandern schmutzigen Wanderschuhe können innerhalb einer Stunde außen gereinigt werden (Kosten: USD 2/RWF 2.000) Negativ: - hofseitige Zimmer haben eine sehr schlechte Wifi-Verbindung - abends ist das Licht im Zimmer unzureichend: Es gibt nur auf einer Bettseite eine Nachttischlampe und eine weitere am Schreibtisch. Kein Deckenlicht in der Mitte des Zimmers. - aus der Toilette stinkt es nach Kanal; sogar wenn man den Deckel zumacht und die Badezimmertür zumacht, riecht es zeitweise bis ins Zimmer rein.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Room comfort

Fine for the purpose

It was fine for the purpose but it is quite close to the main road so not terribly relaxing
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel d'une nuit

Endroit plutôt tranquille. Le préposé à la réception était tout sourire et d'une grande gentillesse. Le petit déjeuner correct sans plus. Bon endroit pour y passer une nuit.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness