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"Friendly, efficient staff "

"Friendly,‘efficient check-in staff"

"We were checking in really late as our flight was a late one coming in. Friendly and lovely guy welcomed us and checked us in. The rooms absolutely surprised me, great amenities, including slippers. Only reason I am not scoring full marks overall is the blinds in the room are flimsy, we struggled getting them properly shut and had to phone for help. Help came quickly and issue sorted, however they do still let the light in. (We would prefer blackout blinds) Also downer was the lady who checked us out did not acknowledge us, we waited about for someone and then when she came through, she went on the phone (sounded like an internal call) before and without even acknowledging our presence. Would have given it a lower review because of that lady, left sour test. Luckily for the hotel they have a great thing going elsewhere. "

"Staff lovely, breakfast was tasty and plenty choice. Bed comfy however I would have preferred firmer pillows but my husband and daughter liked the ones provided. Room temperature was ideal."

"Room was comfortable and clean. The shower scared me to death because of the height of the tub and only a partial glass door was provided. I asked for a bath that would accommodate my disability but it wasn’t available, so I got a bath that had high walls and made it almost impossible to get into it. The food in the restaurant was ok - nothing special about it. Server was a bit rude and not very attentive at all. I’m glad I only had one meal there."

"Check in was seamless, staff were friendly, good fun and informative. Sofa bed really isn't comfortable though. Hence the 4 stars. You can feel every spring. So we ended up 3 in a bed. Lovely hotel though, and we would stay again. "

"Excellent hotel,friendly staff,clean rooms & good atmosphere."

"Room was cleaned, as described when I booked. Staff were helpful when checking in and recommending where to eat."

"Excellent"