Montaña Redonda

Place was clean but the housekeeping never gave me clean towels all the towels were mild smell

Finest Punta Cana was a great hotel. The room was very nice and clean and the private pool was big enough for me and my 3 kids. The other pools were also very nice. Lots of restaurants to choose from and the staff were very helpful and friendly

When arriving to the resort, our room was not ready and we were there prior to the 3:00 pm check in. At 3:00 pm, I went back to the front desk, as directed, and waited for over 30 minutes to get my room. I was left by the person helping me to move over to other customers for over 20 minutes. The process was not very good. The room was fine. We had two teenagers with us, so we got a room with a king bed and 2 sofa beds. One of the sofa beds had many springs that were unattached. There were no sheets even in the room for that sofa bed. I will say that housekeeping was great. They were there quickly and helped us out with sheets. After 3 days, there was a leak from the air conditioner compressor. We were told numerous times that we would be helped in 20 minutes. A maintenance employee arrived, looked at the problem and said he would be back with tools. No one ever came back. I went to the front desk and was told I had to wait on a long line of people checking in. There was nowhere to go to deal with issues. Again, terrible set up. I was called and told that they would set up a beach cabana for the trouble. That never happened. Then, I was told that I would get a voucher for my next trip, if I chose to stay at a Hard Rock property. Then, I got an email that I would get an "upgrade", whatever that actually meant. I feel that this particular property was very poor at helping customers with issues at the property.