2/10 Teruk
Gabriela
Mengembara bersama keluarga dan kanak-kanak
16 Feb 2026
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This hotel is infested by ants and unhelpful staff. I should have known from the start that the hotel was a bad idea when we were not provided with sheets for our pull out bed, and apparently they don’t even provide additional pillows, because they don’t have any. So it doesn’t matter if you put the people who will be staying in your room on your reservation, because accommodations will NOT be provided. I did ask the front desk for some and we never received them. I was also charged a total of $1080 to stay there for 2 nights when my total was only $540. When I asked the owner Kate about it she just shook her head and said there was nothing she can do. There were multiple people throughout our stay at the front desk questioning their charges. We also were locked out of our hotel room, when our keys stopped functioning and when we went to the front desk to ask for help, there was no one there, which caused us to be late to our event and my daughter almost had an accident in the lobby. We were then woken up to an ant infestation in our room and we were bitten all over. The hotel owner again offered no help. Stay away from here and the hotel next door they also own ,the Surestay. I will be contacting corporate for the hotel and informing them of the condition of the room and service provided, as I do have pictures of the ants, and empty front desk as the owner offers no accountability and is only interested in profiting without providing proper service.
Gabriela
Menginap 1 malam pada Feb 2026
