6/10 Boleh diterima
Gary
7 Jul 2025
Kelly Inn & Suites was very conveniently located off the interstate. Check-in went ok. However, when we went to our room, the refrigerator wasn't working. Also, the ice machine on the floor wasn't working. Went back down to the desk to inform and that was useless. We were told yeah there have been problems with the ice machine. Asked where the closest place to buy ice and was told any convenient store should have ice. We are not from the area. As far as the refrigerator not working, we were told she was new. Asked if there was a manager we could speak with and was told no the manager wasn't there. The staff member then walked away from us to help the other person waiting. So, we were left standing there. Very poor customer service skills.
Gary
Menginap 1 malam pada Jun 2025