6/10 Okay
Mason
Travelled with family
7 Jun 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything would have been perfect except we were told breakfast was at 6:30am when we checked in. The hotel website says breakfast daily starting at 6:30am. We stayed for a softball tournament and planned to get breakfast before we had to head out. Some items were set out for breakfast by 6:30am so I asked the front desk staff if they could set out plates. We had 10 minutes to eat before we had to leave. The front desk staff told me breakfast starts at 7am on the weekends. I told them thats not what the website states or what the front desk told us when we checked in. I asked if we could just grab a pastry that was already set out. They said no and then proceeded to rope off the breakfast area. The entire reason we picked this hotel over ones closer to our softball tournament was so we could grab breakfast before our games. We noticed a sign to the side of the breakfast area that said breakfast starts at 7am on Saturdays. This sign is poorly placed and contradicts the website and what we were told at check in.
Mason
Stayed 1 night in Jun 2024