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Ulasan tentang Sheraton San Jose Hotel

3.5 out of 5
Sheraton San Jose Hotel
1801 Barber Ln, Milpitas, CA

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 522 daripada 1003 ulasan" "
Penilaian 8 - Baik. 241 daripada 1003 ulasan" "
Penilaian 6 - Boleh diterima. 103 daripada 1003 ulasan" "
Penilaian 4 - Lemah. 65 daripada 1003 ulasan" "
Penilaian 2 - Teruk. 72 daripada 1003 ulasan" "

8.6/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

7.4/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

6/10 Boleh diterima

Julio Leonardo

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Reserved a 2 queen room, arrived and was sent to 1 King. Lobby desk could only put us in 1 King and sofa bed. Ok but not ideal for all guests. Seats in suite room dirty, free coffee/coffee cups fell apart when in use. Could use some updating/upkeep. Overall ok. Not a 3 star stay for sure.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Charles

Pengembara perniagaan
Tv was small and remote didn’t work
Menginap 1 malam pada Mei 2024
Respons daripada Sheraton San Jose pada 25 Mei 2024
Thank you for taking the time to take our survey.We are aware our TV's are not "smart". And I do apologize for the remote not working. I hope this was resolved during your stay, as we have new remotes we could have exchanged with yours. But please consider staying with us again next time you are in the San Jose area.

10/10 Cemerlang

Eric B

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff was wonderful!
Menginap 2 malam pada Mei 2024
Respons daripada Sheraton San Jose pada 21 Mei 2024
Thank you for the wonderful review too!! We are always happy to know our guests enjoyed themselves.We hope to see you next time you are in the San Jose area.

8/10 Baik

Aura

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean, well maintained, friendly staff
Menginap 1 malam pada Mei 2024
Respons daripada Sheraton San Jose pada 21 Mei 2024
Thank you for taking the time to do this survey, and the great review..We hope to see you next time you are back in the San Jose area.

10/10 Cemerlang

Ervin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great staff
Menginap 1 malam pada Mei 2024
Respons daripada Sheraton San Jose pada 21 Mei 2024
Thank you so much for your kind review.We do hope to see you again next time you are in the San Jose area.

10/10 Cemerlang

Bonnie

Mengembara bersama kumpulan
Sukakan: Kemudahan
Love the 4 pillows. Would like to see microwave and refrigerators in the room
Menginap 1 malam pada Mac 2024
Respons daripada Sheraton San Jose pada 20 Apr 2024
Thank you once again. I am sorry microwaves are not the Sheraton standard, but refrigerators are available and are in our Suite rooms. Mention that at check in next time and we can provide this for you at a nominal fee.

10/10 Cemerlang

Bonnie

Love the 4 pillows on each bed and the mattress was awesome too!!!
Menginap 1 malam pada Apr 2024
Respons daripada Sheraton San Jose pada 20 Apr 2024
Thank you for taking the time to tell us of your experience.We are so happy you enjoyed your stay (and the pillows).Hope to see you next time you are in the San Jose Area.

6/10 Boleh diterima

Nhien

Menginap 3 malam pada Apr 2024
Respons daripada Sheraton San Jose pada 9 Mei 2024
Thank you for staying with us!

8/10 Baik

Michael

Menginap 2 malam pada Apr 2024
Respons daripada Sheraton San Jose pada 9 Mei 2024
Thank you for staying with us!

4/10 Lemah

Crystal

Menginap 1 malam pada Apr 2024
Respons daripada Sheraton San Jose pada 13 Apr 2024
Thank you for taking the time to comment on your stay with us. I hope we were able to make things right before you left us. When you stay with us in the future, just remember we are just a phone call away for any of you questions or concerns.

10/10 Cemerlang

Meilynne, Royse City

Menginap 1 malam pada Apr 2024
Respons daripada Sheraton San Jose pada 9 Mei 2024
Thank you for staying with us!

10/10 Cemerlang

Jiakai

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
good
Menginap 1 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 9 Mei 2024
Thank you for staying with us!

10/10 Cemerlang

lin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Sheraton San Jose pada 18 Mac 2024
Thank you so much for taking the time to tell us about your stay. We are so glad you had a great experience staying with us. We do take pride in our hotel and service. Please come back and see us again next time you are in the San Jose area.

10/10 Cemerlang

Ervin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had a pleasant stay
Menginap 1 malam pada Mac 2024
Respons daripada Sheraton San Jose pada 12 Mac 2024
Thank you for taking the time to tell us about your great stay. We appreciate that very much.Please come back and see us next time you are in the San Jose area.

8/10 Baik

Ngan

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Decent stay, hotel is on the older side but everything is clean. No microwave in the room and no fridge in our normal room as well.
Menginap 2 malam pada Mac 2024
Respons daripada Sheraton San Jose pada 4 Mac 2024
Thank you for your response and I apologize that we do not provide microwave on property as a brand standard and fridge is upon request only.

8/10 Baik

Hideki

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Although access to surrounding facilities is inconvenient, the staff's response is excellent.
Menginap 6 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 3 Mac 2024
Thank you for taking the time to give us feedback.We are in the middle of a business area, but very close by car or Uber to many local restaurants and freeways.With our Restaurant on site we strive to assist the guests that do not use transportation. Thank you very much for the kind words of our staff. Hope to see you again next time you are in the San Jose area.

10/10 Cemerlang

Hoc

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent
Menginap 3 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 28 Feb 2024
Thank you for your excellent feedback!

10/10 Cemerlang

Ervin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The faucet was broken and the headboard had scratches on it
Menginap 1 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 27 Feb 2024
Thank you for bringing this to our attention. I hope we were able to correct these issues for you during your stay.Please come back and see us next time you are in the San Jose area.

4/10 Lemah

JINOH

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I stayed in a two queen bedroom. The beds were too old and not flat. Both of me and my wife could not sleep well. Before it is fixed or replaced by new beds, I will never stay again.
Menginap 6 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 21 Feb 2024
Thank you for your feedback and I apologize for your experience. I will share your comments with our hotel leaders, we appreciate your time.

6/10 Boleh diterima

Gilbert

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Satisfaction OK
Everyone was polite and professional one thing that was not pleasant was the water temperature to take a shower was look warm, aside from that all else was good.
Menginap 1 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 17 Feb 2024
Thank you so much for taking the time to bring this to our attention. I hope we were able to correct this during your stay as we have maintenance available on premise. And thank you for the kind words of our staff. We do pride ourselves in service. Hope to see you again when you are in the San Jose area.

6/10 Boleh diterima

Mark

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
The room is good size but it does not have the Microwave and the bathroom is not separate with the toilet.
Menginap 1 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 13 Feb 2024
Thank you for your feedback and I apologize that we don’t provide microwave. Thank you.

2/10 Teruk

Annie

Do not make my mistake of booking through Expedia. If you book with Marriot directly, the refund and cancellation policy is much, much more flexible. FYI.
Menginap 1 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 13 Feb 2024
Thank you for your feedback.

10/10 Cemerlang

Ervn

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I liked the spacious room but I did not like that there wasn’t one microwave on the property that’s really weird for a 3.5/4 star hotel
Menginap 2 malam pada Feb 2024
Respons daripada Sheraton San Jose pada 13 Feb 2024
Thank you for your feedback and I apologize that we don’t provide microwave on property. Thank you.

10/10 Cemerlang

Alberto

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024
Respons daripada Sheraton San Jose pada 5 Feb 2024
Thank you for your positive feedback.

10/10 Cemerlang

Rupert

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I liked it very private i had the apartment looking suite very nice n clean
Menginap 1 malam pada Jan 2024
Respons daripada Sheraton San Jose pada 30 Jan 2024
Thank you for your positive feedback and for staying with us.

6/10 Boleh diterima

Rachel

Respons daripada Sheraton San Jose pada 11 Jan 2024
Thank you for your feedback and apologize for your experience.

10/10 Cemerlang

Christian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Sheraton San Jose pada 11 Jan 2024
Thank you for staying with us!

8/10 Baik

George

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I wanted a Balcony room which is why I came here but they were "booked out"? Parking lot was empty and there was no one there though. The one good thing I can say is that the receptionist are nice and beautiful.
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Jan 2024
Thank you for your feedback and I apologize that you did not get a room with a balcony.

6/10 Boleh diterima

Monique

Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Jan 2024
Thank you for your rating and we apologize about your experience.

4/10 Lemah

U Hin

Menginap 2 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 30 Jan 2024
Thank you for your feedback and apologize for your experience.

10/10 Cemerlang

Andria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Couple night
Very friendly staff Very clean room
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 29 Dis 2023
Thank you for your positive feedback regarding our staff and room cleanliness.Happy Holidays!

10/10 Cemerlang

Robert

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 29 Dis 2023
Thank you for your positive rating and Happy Holidays!

8/10 Baik

Eva

Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 29 Dis 2023
Thank you for your positive rating and Happy Holidays!

10/10 Cemerlang

William

Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 29 Dis 2023
Thank you for your positive rating and Happy Holidays!

10/10 Cemerlang

Luay

Menginap 2 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 21 Dis 2023
Thank you for your positive rating and Happy Holidays!

10/10 Cemerlang

jaquelin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 19 Dis 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

4/10 Lemah

Gustavo

Pengembara perniagaan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 19 Dis 2023
Thank you for your feedback, I do apologize about your experience.

10/10 Cemerlang

Andre

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room was very comfortable
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 19 Dis 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

8/10 Baik

Bernhard Straub, Andreas

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Keine Kommentierung, Anschluss an öffentliche Verkehrsmittel begrenzt
Menginap 4 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for staying with us!

6/10 Boleh diterima

Claus

Menginap 6 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for staying with us!

10/10 Cemerlang

Kurt

Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for staying with us!

8/10 Baik

Nicolai

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Okt 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for staying with us!

10/10 Cemerlang

Jose

Menginap 3 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for staying with us!

8/10 Baik

Virgil

Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Jan 2024
Thank you for staying with us!

10/10 Cemerlang

Min

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
I stayed this hotel many times and staff was very nice but the room need to renovation. The carpet in room looks too old.
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 16 Dis 2023
Thank you for your feedback and positive review regarding our staff. We are waiting for a renovation, Thank you.

6/10 Boleh diterima

Siqi

Tidak sukakan: Kebersihan
The bedding is unclean when I checked in and facility is quite old.
Menginap 4 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Dis 2023
I apologize for your experience, I will share your feedback with our housekeeping leaders. Thank you.

2/10 Teruk

Todd

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Cold. Everything was cold restaurant, bar, conference room, coffee, food.
Menginap 3 malam pada Nov 2023
Respons daripada Sheraton San Jose pada 6 Dis 2023
I apologize for your experience, I will share your review with our operation leaders. Thank you.

10/10 Cemerlang

Quang

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Dis 2023
Thank you.

8/10 Baik

Benedicto D

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Sheraton San Jose pada 9 Dis 2023
Thank you for your rating.

10/10 Cemerlang

Kurt

Menginap 1 malam pada Nov 2023
Respons daripada Sheraton San Jose pada 23 Dis 2023
Thank your for your positive rating, we appreciate it.