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Reviews of Rodeway Inn Milpitas near Great Mall

2 out of 5
Rodeway Inn Milpitas near Great Mall
66 S Main St, Milpitas, CA

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 219 reviews" "
Rating 8 - Good. 60 out of 219 reviews" "
Rating 6 - Okay. 33 out of 219 reviews" "
Rating 4 - Poor. 24 out of 219 reviews" "
Rating 2 - Terrible. 16 out of 219 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
The cleanliness of the property can be improved. There were hair in the shower pan and it was apparent that the window sills were painted over and over.
Stayed 1 night in Apr 2024
Response from Management on 24 May 2024
Absolutely, thank you for bringing this to our attention. We always strive to maintain the highest standards of cleanliness and comfort for our guests, and your feedback is incredibly valuable in helping us achieve that goal. Rest assured, we'll address these issues promptly to ensure that your next experience with us exceeds your expectations. We appreciate your understanding and look forward to welcoming you back soon!

10/10 Excellent

Shay, Cleveland

Stayed 1 night in May 2024
Response from Management on 24 May 2024
Thanks for a great review!

10/10 Excellent

Abe, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very friendly. Rooms are very clean and they have the MOST comfortable beds for the small price you pay!!!
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you so much for your kind words! We're delighted to hear that you found our establishment to be friendly and our rooms to be clean and comfortable. Providing exceptional value for our guests is always our aim, and we're thrilled that you felt you received just that. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Good

Tina, San jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and neat. Staff was helpful.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Maintaining a clean and welcoming environment is a top priority for our team, so it's wonderful to know that you found your room to be clean and neat. Our staff takes great pride in providing helpful and attentive service, and we're delighted that you found them to be just that. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back again soon for another excellent experience!

6/10 Okay

Beatriz

Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thanks for a review!

10/10 Excellent

Jae Hyung, Leonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good and kind.
Stayed 3 nights in May 2024
Response from Management on 23 May 2024
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Providing friendly and accommodating service is something we strive for, so it's wonderful to know that our team members left a positive impression on you. Your satisfaction is our top priority, and we're grateful for the opportunity to have hosted you. We hope to welcome you back again soon for another pleasant stay!

8/10 Good

Annabell

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thanks for a review!

6/10 Okay

Elyssa

Stayed 1 night in Apr 2024
Response from Management on 23 May 2024
Thanks for a review!

4/10 Poor

Mitra

Stayed 1 night in Apr 2024
Response from Management on 23 May 2024
Thanks for a great review!

6/10 Okay

Philip

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
No staffs fixing up bedding’s and bathroom amenities. My bath towels wet and new towels haven’t replaced the next day unless you tell them. Disturbing noise started too early on a Saturday morning. Overall, cleanliness and good smells when entering the room. Recommend for short period of lodgings.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about the issues you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we apologize for falling short of your expectations.We sincerely apologize for the oversight regarding the maintenance of your room, including the bedding, bathroom amenities, and towel replacement. Rest assured, we have addressed this with our housekeeping team to ensure that such lapses do not occur in the future. Your comfort and satisfaction are paramount to us, and we will strive to improve our service delivery.We apologize for any disturbance caused by noise early on a Saturday morning. We understand the importance of a peaceful environment for our guests, and we will take measures to minimize disruptions in the future.On a positive note, we are delighted to hear that you found the cleanliness of the room satisfactory upon arrival. We will continue to uphold our standards of cleanliness and aim to create a welcoming atmosphere for all our guests.Your recommendation for short-term stays is appreciated, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you once again for your valuable feedback, and we hope to regain your trust in the future.

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on 29 Apr 2024
Thanks for a great review!! . Have a good day!

6/10 Okay

Tina

The staff is not that friendly, room is ok when I walked into the smell was strong of bleach
Stayed 2 nights in Apr 2024
Response from Management on 23 May 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Ensuring a warm and welcoming atmosphere for our guests is important to us, so we'll address your concerns with our staff to ensure they provide the friendliness and helpfulness we aim for.Regarding the smell of bleach, we apologize for any inconvenience. While we take pride in maintaining cleanliness, we understand that strong odors can be off-putting. Rest assured, we'll look into this matter promptly to ensure a more pleasant experience for our guests in the future.We appreciate your valuable feedback as it helps us improve. Should you decide to stay with us again, we'll do our utmost to make sure your next visit exceeds your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

8/10 Good

EDWIN

Huge room
Stayed 1 night in Apr 2024
Response from MANAGEMENT on 22 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your experience at our motel.It's fantastic to hear that the spaciousness of the room met your expectations and added to the comfort of your stay. Providing ample space for our guests is a priority for us, and we're delighted that it contributed positively to your experience.We appreciate your kind words about our amenities and the cleanliness of the room. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's rewarding to know that their efforts were appreciated.Your feedback regarding the check-in process is duly noted, and we apologize for any inconvenience you may have experienced. We're continuously striving to improve our services, and your comments will help us in our efforts to enhance the overall guest experience.Once again, thank you for choosing to stay with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back to our motel in the future.

8/10 Good

Maria

Professional staff
Stayed 11 nights in Apr 2024
Response from MANAGEMENT on 22 Apr 2024
Thank you for taking the time to leave such a wonderful review of your experience at our motel. We are thrilled to hear that our staff's professionalism made a positive impression on you during your stay.At [Motel Name], we pride ourselves on providing exceptional service to all our guests, and it's truly rewarding to receive recognition for the efforts of our dedicated team. We believe that professionalism is a cornerstone of hospitality, and we're delighted that you felt well taken care of by our staff.Your kind words serve as a great motivation for us to continue delivering excellent service to each and every guest who walks through our doors. We will be sure to pass along your compliments to our team members, as they will be delighted to hear that their efforts were appreciated.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to RODEWAY INN in the future for another memorable stay.

10/10 Excellent

Myrna

Stayed 1 night in Apr 2024
Response from Management on 23 May 2024
Thanks for a great review!

4/10 Poor

Anh

Stayed 4 nights in Apr 2024
Response from Management on 23 May 2024
Thanks for a review!

10/10 Excellent

Curt

Stayed 2 nights in Feb 2024
Response from Management on 23 May 2024
Thanks for a great review!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from RodewayInn on 5 Apr 2024
Thanks for a great review!! . Have a good day!

2/10 Terrible

Vergilius, Mountain View

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So far none. gs not attentive to a guest and bedbugs
Stayed 1 night in Oct 2023
Response from Management on 3 Apr 2024
Thank you for the review!

6/10 Okay

CHIKUEN, Alhambra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The window in bathroom cannot lock, the plug of the hair dryer was broken. Mattress is soft and irregular shaped. A very basic motel, nothing wrong if you just stay for a night
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the review!

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
This property is very well maintained. It's close to the Geat Mall and restaurants. Continental breakfast is very limited. I had to find a place to have breakfast at, because the options are limited to toast, yogurt, fruit, and apples.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the review!

2/10 Terrible

Nestor, Merced

Disliked: Cleanliness, staff & service, property conditions & facilities
I woke up with the cockroach in my bed. when I was checking out the person at the front desk who appeared to be the owner was on his Bluetooth and when I tried to mention it to him and showed him a picture of the cockroach he pointed to his ear and said he was on the phone so I didn’t even bother and just left after check out . The room was also not very clean as well as the perimeter of the building with trash this was the first time I have stayed there and was very unsatisfied I have stayed in the area before and there is plenty of nice places with better service.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the review!

10/10 Excellent

Olessya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay for couple days. Not expensive but it deserves.
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

8/10 Good

Sai Vang

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thanks for a great review!

10/10 Excellent

Agenae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best stay ever
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Based off of other reviews, I thought this place would be decent but I was wrong. Cons: sketchy area, run down room with things hanging on by a single nail, dirty, not enough amenities like towels, toiletries, basic things, coffee machine in the bathroom, shower head in an awkward spot, tub had a bunch of little bugs coming up from the drain, dirty sheets, uncomfortable and uneven pillow, no comforter, bathroom sink was coming out of the wall, no laundry bag, deposit take 5 days to be refunded back to account… Pros: cheap price (for a reason).
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for the review!

8/10 Good

Thuy

Stayed 1 night in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the review!

10/10 Excellent

Jaydeep, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I had a better stay than the courtyard Marriott nearby. Better bed and better parking. They can do better with cleaning of coffee machine and keep better breakfast and coffee quality. Complimentary breakfast was useless.
Stayed 2 nights in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

6/10 Okay

Paula Margarita

Liked: Cleanliness
The location of the hotel
Stayed 2 nights in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the review!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer a bathtub, there was only a shower. However, the room was so spacious that it made dealing with work related logistical anomalies easier, much easier. :^)
Stayed 2 nights in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

6/10 Okay

Tu Thi Cam

Stayed 1 night in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the review!

10/10 Excellent

Tavist

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the great review!

4/10 Poor

Salvador

Disliked: Amenities, property conditions & facilities
Rooms are old looking and appliance also old are broke
Stayed 1 night in Feb 2024
Response from Management on 2 Apr 2024
Thank you for the review!

6/10 Okay

Sueann

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Minimally maintained property. Stained sofa. Smelly pillow and blanket. Leaking and extremely loud air-con. Very noisy no matter which timing you are in the room, people talking, car opening, cleaning trolley on hard floor. Non functioning fridge and light bulbs. Microwave were so old there were discolorations in it. Tissue box were not refilled. Sometimes towel smelled like wet market.
Stayed 17 nights in Jan 2024

10/10 Excellent

Gabriela

Stayed 1 night in Jan 2024
Response from Management on 24 May 2024
Thanks for a review!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was a quite clean area and they had a pool so that was a cool addition about the hotel,
Stayed 1 night in Jan 2024
Response from RodewayInn on 5 Apr 2024
Thanks for a great review!! . Have a good day!

8/10 Good

Maria Cristina

Travelled with family
Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2023

10/10 Excellent

Duane

Stayed 1 night in Dec 2023

10/10 Excellent

MICHAELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2023
Response from RodewayInn on 5 Apr 2024
Thanks for a great review!! . Have a good day!

6/10 Okay

Shreerupa

Stayed 1 night in Oct 2023

6/10 Okay

KEVIN, Temple City

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to stay near the Great Mall. Property clean and area safe to walk. Parking is limited and some are very tight but hotel is good overall with clean rooms. Will definitely stay here again when I work near the area.
Stayed 1 night in Oct 2023
Response from Management on 11 Dec 2023
Thanks for a great review!

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the MOST comfortable bed!
Response from Management on 1 Apr 2024
Thanks for a great review!!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 7 Dec 2023
Thanks for a great review! Hope u see u soon..

8/10 Good

Shanshan

Stayed 2 nights in Dec 2023

10/10 Excellent

hugo

Stayed 1 night in Dec 2023

8/10 Good

Fannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok for price
Stayed 1 night in Sep 2023
Response from Management on 7 Dec 2023
Thanks for a review!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cute little inn. The front desk was friendly and pleasant. The room was clean. I'd come back in the future.
Stayed 1 night in Nov 2023
Response from Management on 7 Dec 2023
Thanks for a great review! Hope u see u soon.

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, only thing I didn’t like was that around 3 in the morning people were being super loud and woke me up. Other than that, a fair place to stay at.
Stayed 3 nights in Nov 2023