4/10 Poor
Cheryl
Travelled with partner
6 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The breakfast was wonderful . except for there was never any bacon. The rooms were nicely done and clean. It is great that it's a proper ly that is so nice and clean and still allows animals. I was very frustrated with the fact that I could never reach anyone at the front desk to get an extra towel, to schedule a wake up call, to have a question answered, and then after we had checked out and I realized I had left my insulin in the refrigerator in the room. Room I had to go through Expedia to get a phone number to get a hold of the motel property. It's very sad that such a nice property. You can never get a hold of anyone at the front desk. I know on traveling to there to secure and make sure the room was going to be available. Even with us coming in late I waited almost 40 minutes on hold to get to talk to anybody. I never got to speak to anyone at the property. It was all done through Expedia. Something needs to be done about the front desk and being able to get a hold of them because in the long run people are going to get tired of it and quit staying there. Thank you
Cheryl
Stayed 2 nights in May 2024