Di pantai, kabana (surcaj), kerusi lepak pantai, tuala pantai

Ulasan tentang Nautilus Sonesta Miami Beach

4.5 out of 5
Nautilus Sonesta Miami Beach
1825 Collins Avenue, Miami Beach, FL

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 106 daripada 219 ulasan" "
Penilaian 8 - Baik. 55 daripada 219 ulasan" "
Penilaian 6 - Boleh diterima. 29 daripada 219 ulasan" "
Penilaian 4 - Lemah. 19 daripada 219 ulasan" "
Penilaian 2 - Teruk. 10 daripada 219 ulasan" "

8.4/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Sarah

Menginap 4 malam pada Mei 2024
Respons daripada Customer Service pada 14 Mei 2024
Sarah, it's wonderful to know that your stay at Nautilus Sonesta Miami Beach met your expectations. We are delighted that you chose us for your Miami vacation and we hope to welcome you back in the future for another fantastic experience.

8/10 Baik

Jose Manuel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Customer Service pada 13 Mei 2024
Jose Manuel, thank you for your high score on Expedia. It's wonderful to see the Nautilus Sonesta Miami Beach met your expectations in various aspects. We're ecstatic to have you as a guest and we hope to welcome you back in the near future, ensuring an even more satisfying experience.

10/10 Cemerlang

Sophie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 11 Mei 2024
Sophie, it's wonderful to see you had such a memorable experience at Nautilus Sonesta Miami Beach. We are delighted that our beautiful location and dedicated team left a positive impression. We appreciate your kind review and can't wait to welcome you back on your next visit to Miami Beach.

10/10 Cemerlang

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great experience!
Menginap 1 malam pada Mei 2024
Respons daripada Customer Service pada 8 Mei 2024
Michael, we're thrilled to hear you had a great experience at Nautilus Sonesta Miami Beach! Our team is dedicated to ensuring our guests have a memorable stay. It's wonderful to read that you enjoyed yours. We hope to welcome you back in the future.

10/10 Cemerlang

Natalja

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Amazing customer service! We got the room upgraded and early check in. Staff is friendly, honest and caring. I left my sun glasses by the pool and pool attendant returned it to us immediately! Great experience! We will stay again and recommend it to everyone!
Menginap 2 malam pada Mei 2024
Respons daripada Customer Service pada 7 Mei 2024
Natalja, thank you for your stellar review! We're thrilled to know that your stay at Nautilus Sonesta Miami Beach was enhanced by our top-notch customer service and our attentive team. It's wonderful to hear that our prompt response in returning your sunglasses added to your positive experience. We appreciate your recommendations and can't wait to welcome you back for another exceptional stay.

6/10 Boleh diterima

Daniel

Sukakan: Kebersihan, kakitangan & perkhidmatan
I enjoyed the property and the staff was really nice. A gentleman at the desk gave me a great dinner recommendation. Unfortunately the property on both sides are under construction.. pretty loud…
Respons daripada Customer Service pada 3 Mei 2024
Daniel, it's wonderful to hear that you had a pleasing experience with our hotel and found our team members to be accommodating. We regret any inconvenience the construction in neighboring properties might have caused you. While it's outside our control, we understand how it can impact the tranquility of your stay. We hope to welcome you back under quieter circumstances in future.

10/10 Cemerlang

Brendan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 6 Mei 2024
Thanks for the outstanding rating, Brendan!We're delighted your time at Nautilus Sonesta Miami Beach was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Cemerlang

Brian G

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect/ great/ 5 star all
Menginap 5 malam pada Apr 2024
Respons daripada Customer Service pada 29 Apr 2024
Brian, thank you for your terrific feedback about your stay at Nautilus Sonesta Miami Beach. It's heartening to hear you had an outstanding experience. We strive to provide that perfect, top-notch service to all our guests. Looking forward to welcoming you back on your next visit to Miami Beach.

6/10 Boleh diterima

ilhan

Menginap 1 malam pada Apr 2024
Respons daripada Customer Service pada 29 Apr 2024
Thank you for taking the time to submit this feedback, Ilhan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Cemerlang

Srdjan

Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 16 Mei 2024
Srdjan, thank you for your fantastic rating! The team at Nautilus Sonesta Miami Beach is thrilled you enjoyed your visit. We hope to welcome you back soon!

10/10 Cemerlang

Gregory

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love this place!!!!
Menginap 1 malam pada Feb 2024
Respons daripada Customer Service pada 26 Apr 2024
Gregory, it truly warms our hearts to know you enjoyed your stay at Nautilus Sonesta Miami Beach! Your kind words and enthusiasm are appreciated. We look forward to welcoming you back on your next visit.

8/10 Baik

Parthena

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Isaiah and His Team at The beach towel and chair services was excellent
Menginap 5 malam pada Apr 2024
Respons daripada Customer Service pada 24 Apr 2024
Parthena, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. We're grateful for your acknowledgment of Isaiah and his team's exemplary beachfront services. We always strive to provide an enjoyable stay for our guests. Looking forward to serving you again on your next visit.

10/10 Cemerlang

Nikki

Sukakan: Kebersihan
Menginap 2 malam pada Apr 2024
Respons daripada Customer Service pada 23 Apr 2024
Nikki, it's heartening to know you had a pleasant stay at Nautilus Sonesta Miami Beach. Our team values your feedback and we'd be delighted to welcome you back on your next visit to Miami Beach.

4/10 Lemah

Jason

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Cesar at front desk was rude while Vanda was exceptional and accommodating. Rooms were not that clean. Stains on couches and sheets. Elevator was broken, we never were able to go down an elevator, and most times we walked up the stairs. Probably 3-4 times we luckily caught the elevator up during our 4 night stay. No ventilation system in small bathroom. Best part of the resort was its location.
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 22 Apr 2024
Jason, it's regrettable to hear that certain aspects of your stay didn't meet expectations. We appreciate your commendation of Vanda's exceptional service, as the team takes pride in providing welcoming and accommodating experiences. We're sorry for any inconvenience with room cleanliness and our elevator, your feedback will certainly guide our continuous improvement efforts. We understand the importance of a well-ventilated bathroom too. On a positive note, we're pleased you appreciated our prime location. We hope to have another chance to serve you better in the future.

10/10 Cemerlang

Chelsea

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great beach and pool service. Family friendly. Great location. Staff was very friendly (specifically Isaac and Briana)
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 19 Apr 2024
Chelsea, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. Our team members strive to provide excellent service and genuine hospitality. We're thrilled Isaac and Briana made a positive impact during your stay. We truly value your kind words about our beach and pool, family-friendliness, and prime location. We look forward to welcoming you and your family back in the future.

10/10 Cemerlang

Steven

Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 8 Mei 2024
Steven, it's fantastic to know you had a splendid experience at Nautilus Sonesta Miami Beach. We cannot wait to welcome you back for another enjoyable stay in the future. Your rating is greatly appreciated.

10/10 Cemerlang

Etosha

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everyone was friendly, close to the beach, restaurant was amazing.
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 16 Apr 2024
Etosha, we're thrilled to hear that you enjoyed your stay at the Nautilus Sonesta Miami Beach. It's great to learn that our team members' friendliness, proximity to the beach, and the restaurant positively influenced your experience. We look forward to welcoming you back for another superb visit soon.

10/10 Cemerlang

Alexandre

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved the service at the beach, pool and room service
Menginap 3 malam pada Apr 2024
Respons daripada Customer Service pada 16 Apr 2024
Alexandre, it's delightful to know you cherished your experience at Nautilus Sonesta Miami Beach. We're glad to hear that our dedicated team members at the beach, pool, and room service helped enhance your stay. Your accolades mean the world to us, and we hope to welcome you back in the future for another top-notch experience.

8/10 Baik

reuyling

Menginap 3 malam pada Mac 2024
Respons daripada Customer Service pada 5 Mei 2024
Thanks for the great rating, Reuyling!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Nautilus Sonesta Miami Beach soon, we'd love to have you back!

8/10 Baik

Yonathan

It was fair
Menginap 2 malam pada Apr 2024
Respons daripada Customer Service pada 15 Apr 2024
Yonathan, thank you for sharing your experience at Nautilus Sonesta Miami Beach. We're pleased you found your stay satisfactory and look forward to the opportunity to exceed your expectations in the future.

10/10 Cemerlang

Omid

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location
Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 13 Apr 2024
Omid, it's wonderful to hear that you appreciated the location of Nautilus Sonesta Miami Beach. Thank you for choosing our hotel for your stay, and we look forward to seeing you on your next visit.

2/10 Teruk

PETER

Menginap 3 malam pada Apr 2024
Respons daripada Customer Service pada 29 Apr 2024
We appreciate your feedback, Peter.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Baik

Lee

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room was a good size and comfortable, but it needs floor rugs because the floor gets cold and slippery. The pool is very nice and had plenty of seating in or out of shade.
Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 6 Apr 2024
Lee, it's fantastic to hear that you found your room at Nautilus Sonesta Miami Beach to be spacious and comfortable. We appreciate your feedback regarding the floor conditions, and will certainly take it under consideration. It's delightful to learn that you enjoyed our pool and the abundance of seating options. We hope to have the pleasure of welcoming you back in the future.

10/10 Cemerlang

Dina

Menginap 4 malam pada Apr 2024
Respons daripada Customer Service pada 26 Apr 2024
Dina, it's wonderful to see you had such a delightful stay at the Nautilus Sonesta Miami Beach! We truly treasure your five-star feedback and we're hoping to welcome you back for another fantastic visit in the near future.

8/10 Baik

Lisa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Great location but a lot of construction on either side so blasting music by the pool to drown it out. Nice staff, lovely lobby area and bar.
Menginap 1 malam pada Apr 2024
Respons daripada Customer Service pada 4 Apr 2024
Lisa, we appreciate your positive feedback about the Nautilus Sonesta Miami Beach. We're thrilled to hear you enjoyed our prime location, and the welcoming vibe in our lobby and bar. We understand the surrounding construction might have influenced the peacefulness around the pool area and we are hopeful for your understanding. Your kind words about our team members bring joy to us. We hope to welcome you back once again in future.

8/10 Baik

Stephanie, Colorado Springs

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Property was nice but we could hear people next to us (a gentleman snore all night) and the water pressure was changing drastically as you shower. The rooms were clean and the waterfront rooms were nice. View of sunset of the ocean and city skyline are spectacular at the roof terrace.
Menginap 2 malam pada Mac 2024
Respons daripada Customer Service pada 31 Mac 2024
Stephanie, it's wonderful to hear that you found the Nautilus Sonesta Miami Beach pleasing and appreciated the cleanliness of our rooms. We are glad that our waterfront rooms and the breathtaking views of the sunset and city skyline from our roof terrace added value to your stay. We regret to know about the issues you mentioned regarding sound-proofing and consistency in water pressure. We appreciate this feedback as it helps us identify areas for improvement. We hope to have you back to provide an even better experience next time.

8/10 Baik

Johnny

Mengembara bersama keluarga
The property was ok. For the price I expected it for it to be more clean.
Menginap 3 malam pada Mac 2024
Respons daripada Customer Service pada 30 Mac 2024
Johnny, it's valuable to hear your feedback. We strive to provide a satisfy experience for our guests at Nautilus Sonesta Miami Beach. If there were cleanliness aspects that could have been improved during your stay, we certainly take note so we can better meet future guest expectations. We hope you will choose to stay with us again, so we can demonstrate our commitment to your comfort and satisfaction.

10/10 Cemerlang

Angie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent stay with easy access to the beach and room for 6!
Menginap 1 malam pada Mac 2024
Respons daripada Customer Service pada 31 Mac 2024
Angie, it's wonderful to hear that your stay at Nautilus Sonesta Miami Beach exceeded expectations! We're thrilled you appreciated the effortless beach access and spacious accommodations. We can't wait to welcome your group back for another stay in the future.

10/10 Cemerlang

Marta

Menginap 1 malam pada Mac 2024
Respons daripada Customer Service pada 15 Apr 2024
Marta, it's delightful to hear that you had an outstanding experience at Nautilus Sonesta Miami Beach. We truly appreciate your top rating on Expedia and look forward to welcoming you back in the near future for another splendid visit.

4/10 Lemah

Jie

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loud drilling noise from early in the morning. And oh boy, was my neighbor loud at night (Rated R). Need better noise insulating walls.
Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 25 Mac 2024
Jie, we're genuinely sorry to hear that noise disturbances affected your stay. We understand the importance of a quiet environment and we share your concerns about sound isolation. Rest assured, these comments have been passed along to the relevant team. We hope to have another chance to offer you a more enjoyable experience.

8/10 Baik

Panagiota

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Mac 2024
Respons daripada Customer Service pada 13 Apr 2024
Thank you for the 4/5 rating, Panagiota!We are excited to see that you had an enjoyable experience at Nautilus Sonesta Miami Beach. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Baik

Twyla

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Mac 2024
Respons daripada Ignacio Daponte - Hotel Manager pada 23 Mac 2024
Thank you for your rating, we hope to welcome you back soon!

10/10 Cemerlang

Anthony

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Mac 2024
Respons daripada Customer Service pada 8 Apr 2024
Anthony, it's great to see your perfect rating! Your support means a lot to us at Nautilus Sonesta Miami Beach. We're looking forward to welcoming you back the next time you're in the area.

8/10 Baik

Luis

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The property is fine for both a business or pleasure stay
Menginap 3 malam pada Mac 2024
Respons daripada Customer Service pada 17 Mac 2024
Luis, it's delightful to hear that you find the Nautilus Sonesta Miami Beach to be a suitable choice for multiple types of visits, whether they be business-related or for leisure. We hope to have the pleasure of hosting you again in the future.

8/10 Baik

tiffany

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 17 Mac 2024
We appreciate you sharing this positive rating, Tiffany!The comfort of our guests is important to us so we can't wait to see you back again at Nautilus Sonesta Miami Beach. We want to share an even more enjoyable experience with you next time.

6/10 Boleh diterima

israel

Pengembara perniagaan
Sukakan: Kebersihan
The hotel is old style. The most view is with windows not with a curtain wall I ordered room service they serve it without forks as a fast food box.
Menginap 1 malam pada Mac 2024
Respons daripada Customer Service pada 14 Mac 2024
Israel, thank you for your feedback regarding your recent experience. It's evident that some aspects did not meet your expectations. Our establishment indeed features a classic design, contrasted by modern amenities. We understand the matter regarding the windows and will take this into consideration for any future updates. Concerning room service, we typically strive for more catered presentation and will work to improve upon this detail. Your feedback aids us in enhancing the guest experience. We hope to welcome you once again in the future.

10/10 Cemerlang

Brian

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Our third stay at Nautilus was fantastic as usual! The staff is always very friendly and welcoming— special shout out to Shawn (pool crew, I believe that was his name) for going above and beyond. The only real problem we had was with all the construction work going on around the property, something that they have no control over.
Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 13 Mac 2024
Brian, it's wonderful to hear you enjoyed another delightful stay at Nautilus Sonesta Miami Beach! We're thrilled to know our warm and inviting team members, particularly by the pool, elevated your stay. While factors outside our property sometimes pose challenges, we strive to ensure your overall experience remains enjoyable. We appreciate your understanding. Looking forward to your fourth visit with us!

10/10 Cemerlang

Elizabeth

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
10/10 staff was amazing and I had the best time. Hotel was beautiful and quiet yet near everything
Menginap 4 malam pada Dis 2023
Respons daripada Customer Service pada 12 Mac 2024
Elizabeth, it's great to know you had such a wonderful time at Nautilus Sonesta Miami Beach. We are pleased that our team members made your visit incredible and you found the location to be convenient as well as serene. Thank you for taking the time to share your delightful experience. We look forward to welcoming you back in the future.

10/10 Cemerlang

Kayla

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Customer Service pada 31 Mac 2024
Kayla, we're thrilled to know you gave Nautilus Sonesta Miami Beach a perfect rating! We take great pleasure in ensuring our guests have a positive experience. We hope you'll choose to stay with us again in the future.

10/10 Cemerlang

Tom

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location, amazing pool, good food, and right on the beach. Staff was friendly and helpful. Views were not great from our room facing a blank wall to the south, but we didn't spend much time there.
Menginap 4 malam pada Mac 2024
Respons daripada Customer Service pada 15 Mac 2024
Tom, it's wonderful to hear that you enjoyed the prime location, pristine pool, and delicious cuisine at Nautilus Sonesta Miami Beach. We're thrilled that our team members were friendly and able to assist you. We acknowledge that the view from your room might not have lived up to expectations, and we'll bear your feedback in mind for the future. Your satisfaction is important to us, and we can't wait to welcome you back for another enjoyable stay.

10/10 Cemerlang

Marci

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Menginap 4 malam pada Feb 2024
Respons daripada Customer Service pada 31 Mac 2024
Thank you for taking the time to leave this wonderful rating, Marci! We hope to see you again soon at Nautilus Sonesta Miami Beach so we can share yet another amazing experience!

4/10 Lemah

Justine

Mengembara bersama kumpulan
Sukakan: Kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
I had higher expectations! Room was dirty.
Menginap 3 malam pada Mac 2024
Respons daripada Customer Service pada 11 Mac 2024
Justine, we're truly regretful that you encountered issues with the cleanliness of your room during your stay. Maintaining a clean and comfortable environment is of utmost importance to us and we will certainly review your feedback with our housekeeping team members. Should you decide to give us another chance, we'll strive to exceed your expectations.

10/10 Cemerlang

Raymond

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wonderful location within short walking distance from Lincoln Road. Friendly, attentive and helpful staff at the front desk, the pool, in the dining room, on the private beach ... everywhere. Wi-Fi connection was excellent. A gym would've been nice, but the hotel is small (only 8 floors), which is one of the things I like about it. I used to go to the Shelborne Hotel next door, but I now prefer the Nautilus. Also, terrific shower head!
Menginap 5 malam pada Feb 2024
Respons daripada Customer Service pada 5 Mac 2024
Raymond, it's delightful to hear you enjoyed your stay at the Nautilus Sonesta Miami Beach. Our team members strive to provide friendly and attentive service to enhance your experience across all areas of the hotel. We're thrilled that our excellent Wi-Fi connection, proximity to Lincoln Road, and refreshing showers made your stay enjoyable. Thank you for preferring us over our neighbors. We understand your wish for a gym and appreciate the feedback. Perhaps next time you'll find the smaller scale of our hotel to be a charming quality. We can't wait to welcome you back.

8/10 Baik

Pierre-Luc

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nil
Menginap 4 malam pada Feb 2024
Respons daripada Customer Service pada 5 Mac 2024
Thank you for taking the time to share your review with us, Pierre-Luc!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Nautilus Sonesta Miami Beach.

8/10 Baik

Wendlyne DeGrace

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great walking distance to mostly everything
Menginap 5 malam pada Feb 2024
Respons daripada Customer Service pada 2 Mac 2024
Wendlyne, we're thrilled you appreciated the prime location of Nautilus Sonesta Miami Beach. It's fantastic to read that you enjoyed accessibility to nearby attractions. We anticipate your next visit and hope to make it another delightful experience.

10/10 Cemerlang

Erica

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very friendly staff!
Menginap 3 malam pada Feb 2024
Respons daripada Customer Service pada 2 Mac 2024
Erica, it's delightful to hear about your positive experience at Nautilus Sonesta Miami Beach. We are glad our team members added to the warmth of your stay. We look forward to hosting you again in the future.

4/10 Lemah

John

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Dirty, worn and noisy mitigated by warm and helpful staff.
Menginap 3 malam pada Feb 2024
Respons daripada Customer Service pada 29 Feb 2024
John, we regret to hear about your experience. The cleanliness and upkeep are usually points of praise and we apologize if we missed the mark during your stay. We're pleased, though, to hear our team members were warm and welcoming. We appreciate your feedback, and hope you'll give us another chance to impress during a future visit.

8/10 Baik

Erica

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed for one night only but my stay was very nice. Definitely pricey (considering I was probably only in the room for max of 5 hours) but the perfect location. Also - Isaac at the beach the next day was super friendly and accommodating!
Menginap 1 malam pada Feb 2024
Respons daripada Customer Service pada 26 Feb 2024
Erica, we're so pleased to hear you had a pleasant stay at Nautilus Sonesta Miami Beach, even though it was just for one night. We're glad our prime location met your expectations. Additionally, it's wonderful that Isaac made your beach day enjoyable with his accommodating nature. We hope for the opportunity to welcome you back for a longer visit in the future.

4/10 Lemah

Lily

Menginap 2 malam pada Feb 2024
Respons daripada Customer Service pada 20 Mac 2024
We appreciate the feedback, Lily.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Boleh diterima

alex

Menginap 5 malam pada Feb 2024
Respons daripada Customer Service pada 21 Mac 2024
Thank you for the feedback, Alex.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.